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Installing Help using silent mode

  1. Download and extract the Help system to the Help web server. Instructions for downloading and installing the BMC Remedy ITSM Help system are available on EPD.
  2. Locate the help folder for the application.
    For example:
    ../asset/help
  3. Open the silent installer input file (windowssilent.txt or unixsilent.txt).
    It contains the following default parameters.

    For Windows:
     

    [Silent]
    remedy.arsystem.server.name=servername
    remedy.arsystem.server.user=Demo
    remedy.arsystem.server.password=
    remedy.arsystem.server.tcpport=0
    remedy.onlinehelp.language=English
    remedy.onlinehelp.install.dir=C:\inetpub\wwwroot\servername\BMCRemedy_AM
    remedy.onlinehelp.baseURL=http://servername:port/servername
    remedy.onlinehelp.language.view=en;de
    


    For UNIX:
     

    [Silent]
    remedy.arsystem.server.name=servername
    remedy.arsystem.server.user=Demo
    remedy.arsystem.server.password=
    remedy.arsystem.server.tcpport=0
    remedy.onlinehelp.language=English
    remedy.onlinehelp.install.dir=/data1/bmc/ARSystem
    remedy.onlinehelp.baseURL=http://servername:port/servername
    remedy.onlinehelp.apache.conf=/usr/local/apache2/conf/httpd.conf
    remedy.onlinehelp.webserver.install.dir=/opt/apache/tomcat/webapps/ROOT/BMCRemedy_AM
    remedy.onlinehelp.language=en,fr,es,zh_CN
    
  4. Update the silent installer input file (windowssilent.txt or unixsilent.txt) with the appropriate parameters for your computer.

    For Windows:
     

    [Silent]
    remedy.arsystem.server.name=vw-hou-idd-dv055
    remedy.arsystem.server.user=Demo
    remedy.arsystem.server.password=
    remedy.arsystem.server.tcpport=0
    remedy.onlinehelp.language=English
    remedy.onlinehelp.install.dir=C:\Program Files\Apache Software Foundation\Tomcat6.0\webapps\ROOT\BMCRemedy_AM
    remedy.onlinehelp.baseURL=http://aus-idd-w28r22-vm3:8080
    remedy.onlinehelp.language.view=en;de
    

    Note

    This path example uses BMC Remedy Asset Management as the example (...\ROOT\BMCRemedy_AM) and installs help on the Windows mid tier computer. For the other BMC Remedy ITSM applications, substitute ...\ROOT\BMCRemedy_CM, ...\ROOT\BMCRemedy_IM, and ...\ROOT\BMCRemedy_PM respectively for BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management.)


    For Linux:
     

    remedy.arsystem.server.name=vw-hou-idd-dv055
    remedy.arsystem.server.user=Demo
    remedy.arsystem.server.password=
    remedy.arsystem.server.tcpport=0
    remedy.onlinehelp.install.dir=/data1/bmc/ARSystem
    remedy.onlinehelp.baseURL=http://vl-sjc-atm-dv15:8080
    remedy.onlinehelp.webserver.install.dir=/opt/apache/tomcat/webapps/ROOT/BMCRemedy_AM
    remedy.onlinehelp.language.view=en
    

    Note

    This path example uses BMC Remedy Asset Management as the example (...\ROOT\BMCRemedy_AM) and installs help on the Linux mid tier computer (that is running Apache Tomcat).

  5. Save the input file.
  6. Run the installer with the following parameters:
     

    setup.exe -s -f1"path\setup.iss" -f2"path\oh.log" -I "pathsilent.txt" -o "pathwindowssilent.log"
    


    For Windows:
     

    setup.exe -s -f1"C:\BMCAtriumCMDB\setup.iss" -f2"C:\BMCAtriumCMDB\oh.log" -i "C:\BMCAtriumCMDB\windowssilent.txt" -o "C:\BMCAtriumCMDB\silent.log"
    

    Note

    Use double quotation marks around the Windows directory paths.


    For UNIX:
     

    ./helpinstall -S -i unixsilent.txt -o /usr/tmp/silent.out
    
  7. Verify that the Help folder exists on the target computer.
    For example:
     

    C:\Program Files\Apache Software Foundation\Tomcat6.0\webapps\ROOT\BMCRemedy_AM
    

    Note

    This path example uses BMC Remedy Asset Management as the example. For the other BMC Remedy ITSM applications, substitute the appropriate application directory as shown in the example in Step 3.


    Configuration Help is installed under the path of the last application to be installed. For example, if BMC Remedy Asset Management was the last application installed on your computer, then you will find the Configuration Help under the same path as the BMC Remedy Asset Management Help.

  8. Verify that the Help file path is registered correctly.
    Open the SHARE:Application_Properties form in Search mode and search for all installed Help path records by using the following search criteria: 'Property Name' = "Help File Path"
    The Help file path should be similar to the following example:
    http://servername:port/servername/BMCRemedy_AM/en/helpfile.htm
    http://aus-idd-w28r22-vm3:8080/vw-hou-idd-dv055/BMCRemedy_AM/en/helpfile.htm

    Note

    This path example uses BMC Remedy Asset Management as the example. For the other BMC Remedy ITSM applications, substitute the appropriate application directory as shown in the example in Step 3.
    One of the paths will appear twice, because it is also used for Administration Help.

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