This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Installing Drift Management in silent mode

The silent installation feature allows you to run Drift Management installations without user interaction, and so reduces errors and standardizes configuration across an enterprise. A normal installation is recorded, and the recorded installation data is used to install Drift Management on other computers. This feature is fully supported on the Windows and Linux platforms.

Note

The Drift Management installer includes a silent.zip file. This .zip file contains two files you can use to install Drift Management and Drift Management help.

Modifying the silent installation properties file

Silent installation uses a properties file (installer.properties) from which the installer retrieves the values for the Drift Management variables used to control the installation. The silent installation properties file contains the information that you would normally provide in a conventional installation. The installer program uses the information in the input file instead of prompting you for it.

To modify the silent installation properties file

  1. Unzip the silent.zip file.
  2. Open the installer.properties file in a text editor.
    The following version of a sample installer.properties file illustrates the properties needed to silently install Drift Management:

    # This file was use built by the Replay feature of InstallAnywhere.
    # It contains variables that were set by Panels or Consoles
    # This file can be used as input for silent-mode installation
    #PRODUCT
    #-------------------------
    INSTALL.PRODUCT_SELECTIONS=DRIFT
    #FEATURES
    #------------------------------
    DRIFT_APPLICATION=true
    DRIFT_CHANGE_EXTENSION=true
    DRIFT_INCIDENT_EXTENSION=true
    #AR Server Input
    #---------------
    AR_SERVER_NAME=<ar-server-name>
    AR_SERVER_PORT=<ar-server-port>
    AR_SERVER_USER_NAME=<ar-server-username>
    AR_SERVER_PASSWORD=<ar-server-password>
    # Installation Directory
    # On Windows, use "\\" as path separator. For example,
    #    USER_INSTALL_DIR=C:\\Program Files\\AR System Applications\\<ar-server-name>>\\BMC Configuration Drift Management
    # On UNIX, use "/" as path separator, such as
    #	USER_INSTALL_DIR=/u01/arsystem/BMC_Configuration_Drift_Management
    #------------------------------
    USER_INSTALL_DIR=C:\\Program Files\\AR System Applications\\<ar-server-name>\\BMC Configuration Drift Management
  3. Modify the variables for your environment.
  4. Save and close the silent installation properties file.
  5. Place a copy of the installer.properties file in a directory that you can easily access from a command line.

Running a silent installation for Drift Management

Silent installation is launched on the server where you want to install Drift Management. This section provides information about installation commands, syntax, and command-line options.

Important

You must run the silent Drift Management installation on the server that is running BMC Remedy Action Request (AR) System, based on your operating system.

To run a silent installation for Drift Management

  1. Open a console window and navigate to the working directory where the Drift Management executables are located.
  2. Place a copy of the installer.properties file in a directory that you can easily access from a command line.
  3. Enter the installation command, using the following syntax:

    <Drift-executable> -i silent -f <absolute-path-to-installer.properties>

    For example:

    • For Windows:

      BMCCDMSetup.exe -i silent -f C:\Silent\installer.properties
    • For Linux:

      BMCCDMSetup.bin -i silent -f /usr/tmp/installer.properties

      Important

      The installer restarts the AR System server during the installation phase. This can cause an inconvenience to your users, so plan your installation accordingly.

  4. To test if the installation was successful, check that the directory you specified in the installer.properties file was created.

    Important

    If the installation fails, for example, because your system did not fulfill the installation prerequisites, the installation process stops and the results are logged.

  5. Check the BMC_Configuration_Drift_Management_InstallLog.log for any errors.
  6. Verify that the applications and features that you specified in the installer.properties file were installed.
  7. Install a compatible version of the BMC Remedy AR System Mid Tier to enable Drift Management to work properly.
  8. Use the BMC Remedy Mid Tier Configuration Tool to flush the mid tier cache.
  9. Stop and restart the web server.

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