This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Service Management Process Model

  1. Double-click the Installer.exe file under the BMCServiceManagementProcessModel folder.


    (Windows only) The installation file for BMC Service Management Process Model is available on the BMC Electronic Product Download (EPD) website.

    Double-clicking the Installer.exe file on Windows 10 operating system results into errors.

    For installing BMC Service Management Process Model on Windows 10 operating system, you must run the following command from the command prompt:

    Installer.exe -i GUI

    The BMC Service Management Process Model Installer wizard appears.

  2. On the Introduction page, click Next.
  3. On the License Agreements page, accept the license agreement and click Next.
  4. Enter the path of the directory to install BMC Service Management Process Model, and click Next.
  5. Select the BMC Service Management Process Model module and click Next.
  6. On the next screen, click Install.
  7. When the installation is complete, click Done to exit the installation wizard.

To access the application, select BMC Software > SMPM > BMC Service Management Process Model.

Related Topic

BMC Service Management Process Model silent installation

Configuring BMC Service Management Process Model

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  1. Sirisha Dabiru

    Hi Praveen Cheppala,

    Here is the response for your comment:

    We are having AR version 9.0.01 and i see the latest version of SMPM available is 8. Could you please confirm if AR 9.0 supports the SMPM v8 or not?

    SMPM is part of the ITSM Suite up to version 19.02. It is aligned with the ITSM apps.  It does not run directly on the AR System platform, because SMPM is not built as a Remedy app. It just uses web app server infrastructure. SMPM is compatible with all versions of Remedy ITSM up to 19.02.




    Mar 13, 2019 02:42