This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Remedy AR System 9.1.04

Before you can use the BMC Remedy AR System server, BMC recommends that you apply the latest patches and hotfixes. Perform the following tasks to install or upgrade BMC Remedy AR System. For details about the latest updates and corrected issues, see Platform installation and upgrade known and corrected issues.

Before you begin

You must have downloaded the latest version, as described in Downloading the installation files.

Installing or upgrading 9.1.04 on BMC Remedy AR System

If you are installing the product for the first time, see Installing BMC Remedy AR System. If you are installing version 9.1.04 as an upgrade, see Upgrading BMC Remedy AR System.

Installing 9.1.04 on BMC Remedy Migrator

Run the appropriate BMC Remedy Migrator installer as described in Installing BMC Remedy Migrator.

Installing 9.1.04 on BMC Remedy Encryption Security

Run the appropriate BMC Remedy Encryption Performance Security installer as described in Performing the BMC Remedy Encryption Security upgrade.

Validating the installation of version 9.1.04

To validate the installation of BMC Remedy AR System 9.1.04, check to see if the following changes have occurred: 

  • The Version attribute in the arerror.log file is set to 9.1.04 <dateTimeStamp>.
  • The Server Version field on the AR System Administration Console is set to 9.1.04 <dateTimeStamp>.
  • The Version application property on the SHARE:Application_Properties form is set to 9.1.04.
  • The Patch application property on the SHARE:Application_Properties form is deleted if you previously installed a patch.


    The BMC Remedy AR System suite installer does not accept a fully qualified host name for the AR System server name alias. Enter only a valid server alias.
    You can update a specific feature or all features with the installer.

  • If you previously installed features by using the BMC Remedy AR System 9.1.00 installer, the check boxes for these features are automatically selected when you run the installer for version 9.1.04. If you leave the check boxes selected, the features are updated. If you clear the check boxes, the features are not updated, but they remain on your computer.
  • If you install any features by using a service pack installer (instead of the release 9.1.00 installer) and then you use that service pack installer again to install another feature on the same computer, the check boxes for the previously installed features are selected. These features are not reinstalled, but the installer checks for missing files and restores them if necessary. 
  • All Approval Server customizations are overwritten when you upgrade to BMC Remedy AR System version 9.1.00 and later.


The BMC Remedy AR System installer indicates that all features have been updated for version 9.1.04. However, the binaries for some features might have only been updated due to dependencies on other features (the feature itself did not change). The time stamp for such binaries will differ from those delivered in an earlier release.

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