This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Atrium Core

This topics contains information about fixes and updates in this patch, and provides instructions for downloading and installing the patch.


For more information about issues corrected in this patch, see Known and corrected issues


  • You can install this patch on 64-bit computers, not 32-bit.
  • You must have installed BMC Remedy AR System 9.1.02 and BMC Atrium Core 9.1.02 before running the patch installer.
  • When the BMC Atrium Core patch is being applied, the patch installer restarts the BMC Remedy AR System server as part of the installation process.
  • If you have installed BMC Remedy AR System or, you must also install BMC Atrium Core or (OR) perform the following:
    1. Copy the arpluginsvr_build001.jar file from the <AR_installation_Home>/pluginsvr folder to the following folder locations:
      • <atriumCore_Home>\cmdb\plugins
      • <atriumCore_Home>\cmdb\sdk\bin
      • <atriumCore_Home>\cmdb\sdk64\bin  
      • <atriumCore_Home>\cmdb\server\bin
    2. Restart the AR System server.

Reviewing the patches currently installed on your computer

To review all the current patches installed on your computer, perform the following steps:

  1. Open the Maintenance Tool (installed under C:\Program Files\BMC Software\Atrium Core\atriumcore).
  2. Click Browse to Log.
  3. Scroll through the Navigation pane to find the <Product>InstalledConfiguration.xml file for the product patch that you installed.
    For example:
    C:\Program Files\BMC Software\AtriumCore\AtriumCoreInstalledConfiguration.xml
  4. Double-click the file to open it in the Maintenance Tool.
  5. Click the Property Bundle tab.
  6. Under Updates, review the patches installed on your computer (for example, Patch 002).

Upgrade path on a primary server or a single server 

The following is the upgrade path to BMC Atrium CMDB 9.1.02 Patch 2.   

  1. Install BMC Atrium CMDB 9.1.02, BMC Atrium Core Web Services 9.1.02, BMC Atrium Core Web Registry 9.1.02, and BMC Atrium Integrator 9.1.02.

  2. Apply BMC Atrium CMDB 9.1.02 Patch 2. 

Installing the patches and reviewing the results

The patch installer determines which modules are already installed on the target computer and then applies the patches only to those modules. For example, if you run the BMC Atrium Core patch installer on a computer that is running only the BMC Atrium Core server, then only the fixes relevant to the BMC Atrium Core server are applied.

(Click the image to expand it.) 

To install the patches and review the results


If you are installing the patch on a server group, you must disable escalations only while installing the patch on the administrator server.

  1. Download the patch installer from the BMC Electronic Product Download site, or navigate to the installation directory on the CD. For more information on downloading, see BMC Remedy ITSM Suite components and installers
  2. Unzip the suite installer.
  3. Navigate to the Disk 1 folder.
  4. Start the installer:
    • For Windows, run setup.cmd.
  5. In the lower right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. On the Patch contents panel, click the link to the Patch page on to review what is included in the patch, and then click Next.
  8. On the BMC Atrium Core User Inputs panel, review the AR System server values, and then click Next.
  9. On the Installation Preview panel click Install.
  10. When the patch installation is finished and the Installation Summary panel appears, click View Log to review the SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. 
    The installation log is located in the %TEMP% folder of your computer. For example:
  11. Close the log when you finish.
  12. Click Done to exit the patch installer.
  13. Use the Maintenance Tool to review the patch information.


    Ensure that you re-enable escalations after you finish installing the patch.

To install the patch on a server group

To install the patch on a server group, perform the following steps:

  1. Shut down all of the non-administrator servers in the server group.
  2. If you have configured a load balancer, disable the administrator server on the load balancer.
  3. Remove the administrative server from the server group.
  4. Disable escalations, by following the instructions that are provided in Disabling escalations.
  5. Install the patch on the administrator server by following the instructions that are provided in the Installing the patch and reviewing the results.
  6. Enable escalations.
  7. Add the administrator server back to the server group.
  8. Restart the administrator server.
  9. If you have configured the load balancer, enable the administrator server on the load balancer.
  10. On each of the non-administrator servers, perform the following steps:
    1. Start the BMC Atrium Core service.
    2. Install the patch by following the instructions that are provided in Installing the patch and reviewing the results.
    3. Enable the server on the load balancer.

Disabling escalations

To disable escalations, perform the following steps:

  1. Open the BMC Atrium Core Administration Console.
  2. Open Server Information.
  3. Click the Configuration tab.
  4. Select Disable Escalations.
    (Click the image to expand it.)

  5. Click OK.

Performing silent installation

  1. Use the Maintenance Tool to create an encrypted password.
  2. Create a text file called Options.txt and add the following options that correspond to user inputs.

    -J BMC_AR_USER=<AR System Admin User>
    -J BMC_AR_PASSWORD=<AR System User Password>
    -J BMC_AR_PORT=<AR System TCP Port>
    -J BMC_AR_SERVER_NAME=<Server Alias>

    For example,

    -J BMC_AR_USER=Demo
    -J BMC_AR_PASSWORD=DES\:51208e44b3bc2f3808839e457d4e2050
    -J BMC_AR_PORT=0
    -J BMC_AR_SERVER_NAME=vw-sjc-aus-idd04
  3. Open a command window and navigate to the Disk 1 folder.
  4. Run the installer with the -i silent option:
    • For Windows:

      setup.exe -i silent -DOPTIONS_FILE= <pathToFile>\Options.txt
    • For UNIX:

      setup.bin -i silent -DOPTIONS_FILE= <pathToFile>/Options.txt

      You must use an absolute path to the Options.txt file.

  5. Use the maintenance tool to review the patch information.
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