This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing




This topic describes the end-to-end tasks required to install BMC Remedy IT Service Management (ITSM) Suite in a server group. A server group consists of two or more BMC Remedy Action Request (AR) System servers that are designated as part of a group and share the same database. Servers that belong to the same group can provide backup for server operations that are allowed to run on only one server at a time. Critical operations have greater availability, because you can configure any server in the group to back up another server's operations. 

Related topics

Installing Smart IT  

Installing BMC Remedy Single Sign-On

Notes

  • If you want deploy any of the BMC Remedy shared services, you must deploy them after completing the installation. See Deploying BMC Remedy shared services.
  • You must perform the integration of BMC Remedy ITSM Suite with any other BMC products, for example BMC Truesight Operations Management or Smart IT, after the installation of the entire BMC Remedy ITSM Suite.


End-to-end steps for installation

Installation of BMC Remedy ITSM Suite comprises the following steps:

Step Action Additional information
1

Plan and prepare for installation

Understand the different installers you need for different components, review the compatibility matrix, and the software and hardware requirements for installing. Download the installation files, obtain the license keys and complete the planning spreadsheets, and review the known and corrected issues.
2 Install Remedy AR System Before installing Remedy AR System, perform the preinstallation procedures, and after installing AR System platform, perform the postinstallation procedures.
3

Installing BMC Remedy Single Sign-On

Use the BMC Remedy Single Sign-On installer.

Recommendation: Do not install any other applications on the computer on which you have installed the BMC Remedy Single Sign-On.

4 Install Remedy Mid Tier

Use the BMC Remedy AR System installer.


5 Install Remedy Smart Reporting

You must use the BMC Remedy AR System installer to install BMC Remedy Smart Reporting.

Note: You must onboard BMC Remedy Smart Reporting only after BMC Remedy ITSM, BMC Service Request Management and BMC Service Level Management installation.

6 Verify configuration Verify that the primary server is configured.
7 Install Atrium CMDB When you start the installer, you can choose one or more features to install at the same time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.
8 Install Atrium Core Web Services components

Ensure that you install BMC Atrium Core Web Services components are follows:

  • Install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.
  • Install BMC Atrium CMDB on a computer other than the one on which BMC Atrium Core Web Services and the BMC Atrium Core Web Registry are installed.
9 Install Atrium Integrator You can use the Atrium Integrator server in a server group environment to distribute jobs across multiple Atrium Integrator Carte servers.
10 You need to install BMC Configuration Drift Management 8.1.01.
11

Installing Remedy ITSM installs BMC Service Desk (includes BMC Incident Management and BMC Problem Management), BMC Asset Management, BMC Change Management, and BMC Knowledge Management.You can use the BMC Remedy ITSM Suite installer to perform the installation by using any of the following options:

  • GUI for installing the complete suite in one go
  • Command line utility to install the suite in phases
  • Command line utility to install in silent mode

After installing Remedy ITSM, install BMC Service Request Management and BMC Service Level Management.

12 Restart the primary server ---
13 Complete the secondary server installations To perform the secondary server installations, repeat the steps described in stages 1 through 11.
14

Configure Atrium Core Web Services

Perform the tasks described in this section to optimize performance and to avoid any issues.
15 Restart the secondary server ---



Was this page helpful? Yes No Submitting... Thank you

Comments