This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Implementation process overview

The following graphic describes the various stages of Remedy ITSM Suite implementation:

Implementation process overview

Use the information in this section to understand the primary milestones for implementing Remedy in your environment:

PhaseImplementation taskWho
Plan the Remedy installation
  • Learn about the product's system architecture and usage.
  • Review use cases to learn about which components and features you need to implement for your business.
  • Review deployment use cases and best practices, including high availability and disaster recovery.
  • Evaluate system requirements.
  • Review sizing considerations to make capacity and deployment recommendations.
  • Evaluate and plan user permissions, data security, and system access and authentication . Identify who will administer the system and the user roles.
  • Evaluate network requirements and port information.
IT architect
  • Download components.
  • Prepare test or production systems for installation.
  • Install and verify the installation. 

IT architect

System administrator


  • Secure the system components. 
  • Add the authentication methods and encryption security options.
System administrator
Set up users
  • Provide specific permissions and access to users, user groups.
System administrator

Load the data

  • Populate the system with data.
  • Tune the system and performance.
System administrator

Customize the applications

  • Configure the components.
  • Monitor systems and performance.
System administrator


  • (Optional) Integrate with other BMC products and technologies.
System administrator


  • Test implementation and performance.
  • Troubleshoot or resolve issues with the components and performance.
System administrator
Roll out to users
  • Switch over from a test system to a production system.
System administrator
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