BMC

BMC Remedy ITSM Deployment 9.1

All versions
 
Release notes and notices
updated 18 Sep

This section provides information about what is new or changed for deployment of BMC Remedy ITSM 9.1, which includes installation and upgrade resolved issues, documentation updates, maintenance releases, service packs, and patches. 

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for both versions 8.0 and 8.1 .  

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To stay informed of changes to this space, place a watch on this page. 

The release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.

Related topics

Known and corrected issues

BMC Remedy AR System 9.1 Release notes and notices

BMC Atrium Core 9.1 Release notes and notices

BMC Remedy Single Sign-On release notes and notices

BMC Remedy IT Service Management Suite 9.1 Release notes and notices

BMC Service Request Management 9.1 Release notes and notices

BMC Service Level Management 9.1 Release notes and notices

Date Title Summary
February 28, 2018 9.1.04.002: Patch 2 for version 9.1.04

Patch 2 for 9.1.04 includes defect fixes and couple of product enhancements for the following components:

  • BMC Remedy AR System
  • BMC Remedy Mid Tier
  • BMC Atrium Core (CMDB)
  • BMC Remedy ITSM Suite
  • BMC Service Request Management
December 18, 2017 9.1.04.001: Patch 1 for BMC Remedy AR System 9.1.04 Patch 1 for 9.1.04 is specifically designed for Remedy with Smart IT 2.0. This patch provides the required fixes for the AR System platform so that you can enable Cognitive Service Management.
December 5, 2017 9.1.04

This release provides the following enhancements and defect fixes:

  • Zero-downtime upgrade enhancements
  • Simplified deployment of patches and hotfixes
  • Configuration check utility for BMC Remedy Smart Reporting
September 4, 2017 9.1.03.001: Patch 1 for Service Pack 3

This patch provides the following enhancements and defect fixes:

  • Zero-downtime upgrade support for patch installation.
  • When you run the BMC Remedy AR System 9.1.03.001 installer, it automatically disables background operations while the patch installation is in progress. Manual processes such as disabling of hierarchical groups and escalations are automated when the installer runs in upgrade mode. These processes are re-enabled after the upgrade is complete. 
June 9, 2017 9.1.03: Service Pack 3

This release focuses on decreasing the outage window for upgrades. For details about the enhancements, see the following:

April 28, 2017 Remedy 9 Upgrade and best practices walkthrough See the Upgrading page for a presentation walkthrough of the upgrade process and best practices.
February 17, 2017 9.1.02.001: Patch 1 for version 9.1 Service Pack 2 

This patch consolidates all the Hot Fixes delivered for BMC Remedy AR System version 9.1.02 into a single patch release. The patch contains fixes in Mid Tier, Email Engine and web service areas. Improvements are also made in Server performance with Oracle database.

December 5, 2016 9.1.02: Service Pack 2

This release focuses on improving upgrade experience. For details about the enhancements, see the following:

August 8, 2016 9.1.00.001: Recommended post-upgrade hotfixes After you upgrade to BMC Remedy Action Request System 9.1.00.001, BMC Software recommends that you apply hot fix 9100_20160724, or the latest hotfix release that is available, to resolve several web services fixes.
June 23, 2016 9.1.00.001: Patch 1 for version 9.1.00

Patch 1 for version 9.1.00 is available for the following components:

  • BMC Remedy AR System
  • BMC Atrium Core
June 23, 2016 Installation and upgrade updates in Service Pack 1 In this release, the BMC Remedy ITSM installer, BMC Remedy Service Request Management installer, and BMC Remedy Service Level Management installer are bundled with a configuration check utility each. When the installer is run, it invokes BMC Remedy pre-upgrade checks specific to the application being installed.
June 23, 2016

9.1.01: Service Pack 1 for Application components

ITSM Service Pack 1 introduces following enhancement for better deployment:

BMC Remedy ITSM installer, BMC Remedy Service Request Management installer, and BMC Remedy Service Level Management installer are bundled with a configuration check utility. When the installer is run, it invokes BMC Remedy pre-upgrade checks specific to the application being installed.

June 23, 2016 9.1.01: Service Pack 1 for BMC Remedy SSO

BMC Remedy Single Sign-On (BMC Remedy SSO) 9.1 Service Pack 1 introduces new authentication methods and enhanced security features. The service pack introduces the following enhancements:

    • Kerberos authentication
    • Certificate-based authentication for CAC, PIV, and Smart Cards
    • LDAP authentication with SASL
    • Security enhancements

Note

The BMC Remedy AR System Help file for BMC Remedy Single Sign-On version 9.1.01 that is provided on the product DVD in the BMC_Remedy_Action_Request_System_RSSO_9.1.01_doc.zip file does not install as expected.

To install the Help file, download the latest offline documentation file from the BMC Remedy Single Sign-On product download page that is available on the BMC Support site.

December 22, 2015

 

9.1.00 enhancements

BMC Remedy ITSM Suite 9.1 is available with the following new features:

  • BMC Remedy AR System provides the Call Home functionality with opt-in facility to collect diagnostic information and to track upgrade related issues.
  • BMC Remedy Process Designer is now available with an Update Permissions utility to rectify data errors on the forms.
  • Multi-tenancy update is now a part of the BMC Remedy ITSM installer.
  • Zero down time (platform-only) upgrade is now supported for all operating systems and databases.

Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

  Click here to see the steps.

The BMC Online Technical Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

 

 

 


Planning the deployment

 

Remedy installation or upgrade planning, deployment information, and performance tuning

Preparing

 

Pre-installation and pre-upgrade tasks

Installing

 

Installing the Remedy AR System platform or ITSM applications and deploying shared services

Upgrading

 

Upgrading the Remedy AR System platform or ITSM applications and migrating data

Troubleshooting

 

Common installation or upgrade issues, using logs, and contacting Support
PDFs


FAQs and additional resources

The following list provides links to the individual product documentation, where FAQs and other links to important information outside the are available 

  • FAQs and additional resources in the BMC Remedy Action Request System documentation
  • Additional resources in the BMC Atrium Core documentation
  • FAQs and additional resources in the BMC Remedy IT Service Management Suite documentation
  • FAQs and additional resources in the BMC Service Request Management documentation
  • Additional resources in the BMC Service Level Management documentation

Related documentation 

BMC Remedy Single Sign-On 9.1 online documentation

BMC Remedy AR System 9.1 online documentation

BMC Atrium Core 9.1 online documentation

BMC Remedy IT Service Management Suite 9.1 online documentation

BMC Service Request Management 9.1 online documentation

BMC Service Level Management 9.1 online documentation

 

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