This section provides information about what is new or changed for deployment of BMC Remedy ITSM 9.1, which includes installation and upgrade resolved issues, documentation updates, maintenance releases, service packs, and patches.
This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for both versions 8.0 and .
To stay informed of changes to this space, place a watch on this page.
The release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.
|March 30, 2020||Discontinued support for SAP Crystal Reports integration with Remedy AR System.|
Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.
|February 28, 2018||9.1.04.002: Patch 2 for version 9.1.04|
Patch 2 for 9.1.04 includes defect fixes and couple of product enhancements for the following components:
|December 18, 2017||9.1.04.001: Patch 1 for BMC Remedy AR System 9.1.04||Patch 1 for 9.1.04 is specifically designed for Remedy with Smart IT 2.0. This patch provides the required fixes for the AR System platform so that you can enable Cognitive Service Management.|
|December 5, 2017||9.1.04|
This release provides the following enhancements and defect fixes:
|September 4, 2017||9.1.03.001: Patch 1 for Service Pack 3|
This patch provides the following enhancements and defect fixes:
|June 9, 2017||9.1.03: Service Pack 3|
This release focuses on decreasing the outage window for upgrades. For details about the enhancements, see the following:
|April 28, 2017||Remedy 9 Upgrade and best practices walkthrough||See the Upgrading page for a presentation walkthrough of the upgrade process and best practices.|
|February 17, 2017||9.1.02.001: Patch 1 for version 9.1 Service Pack 2|
This patch consolidates all the Hot Fixes delivered for BMC Remedy AR System version 9.1.02 into a single patch release. The patch contains fixes in Mid Tier, Email Engine and web service areas. Improvements are also made in Server performance with Oracle database.
|December 5, 2016||9.1.02: Service Pack 2|
This release focuses on improving upgrade experience. For details about the enhancements, see the following:
|August 8, 2016||9.1.00.001: Recommended post-upgrade hotfixes||After you upgrade to BMC Remedy Action Request System 9.1.00.001, BMC Software recommends that you apply hot fix 9100_20160724, or the latest hotfix release that is available, to resolve several web services fixes.|
|June 23, 2016||9.1.00.001: Patch 1 for version 9.1.00|
Patch 1 for version 9.1.00 is available for the following components:
|June 23, 2016||Installation and upgrade updates in Service Pack 1||In this release, the BMC Remedy ITSM installer, BMC Remedy Service Request Management installer, and BMC Remedy Service Level Management installer are bundled with a configuration check utility each. When the installer is run, it invokes BMC Remedy pre-upgrade checks specific to the application being installed.|
|June 23, 2016|
ITSM Service Pack 1 introduces following enhancement for better deployment:
BMC Remedy ITSM installer, BMC Remedy Service Request Management installer, and BMC Remedy Service Level Management installer are bundled with a configuration check utility. When the installer is run, it invokes BMC Remedy pre-upgrade checks specific to the application being installed.
|June 23, 2016||9.1.01: Service Pack 1 for BMC Remedy SSO|
BMC Remedy Single Sign-On (BMC Remedy SSO) 9.1 Service Pack 1 introduces new authentication methods and enhanced security features. The service pack introduces the following enhancements:
The BMC Remedy AR System Help file for BMC Remedy Single Sign-On version 9.1.01 that is provided on the product DVD in the BMC_Remedy_Action_Request_System_RSSO_9.1.01_doc.zip file does not install as expected.
To install the Help file, download the latest offline documentation file from the BMC Remedy Single Sign-On product download page that is available on the BMC Support site.
December 22, 2015
BMC Remedy ITSM Suite 9.1 is available with the following new features:
Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Remedy installation or upgrade planning, deployment information, and performance tuning.
Pre-installation and pre-upgrade tasks.
(On-premises only) Install the Remedy AR System platform or ITSM applications and perform initial system configuration, migration of data, and deployment of shared services.
(On-premises only) Upgrade the Remedy AR System platform or ITSM applications and migrate data based on the latest system requirements and software.
Resolve common issues or errors, review logs, or contact Support.
FAQs and additional resources
The following list provides links to the individual product documentation, where FAQs and other links to important information outside the are available
- in the BMC Remedy Action Request System documentation
- in the BMC Atrium Core documentation
- in the BMC Remedy IT Service Management Suite documentation
- in the BMC Service Request Management documentation
- in the BMC Service Level Management documentation