This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Flashboards postinstallation procedures

The following topics are provided: 

Installing and configuring Flashboards samples

The Flashboards samples show how to gather statistics. The suite installer does not prompt you to install Flashboards samples. You must install the samples manually.

To install Flashboards samples manually

  1. In the BMC Remedy AR System Navigator pane of BMC Remedy Developer Studio, right-click on the name of the server where the samples should be installed.
  2. Choose Import > Object Definitions to open the Import Objects window.
  3. In the Import File field, enter the full path name for the ServerStat.def file.
    • Windows — C:\Program Files\BMC Software\ARSystem\flashboards \ServerStat.def
    • UNIX — /opt/bmc/ARSystem/flashboardserver/ServerStat.def
  4. Click Next.
  5. Select the objects, and click Finish.

To configure the Flashboards samples

  1. Open the AR System Administration: Server Information form.
  2. Select the server that contains the installed samples.
  3. Click the Advanced tab.
  4. In the Default Web Path field, enter the following web path:
    where <webServerName> is the name of the web server on which the mid tier is installed and <port> is the port number. The port number is optional.
  5. On the Server Statistics tab, select the Cumulative Queue option.
  6. Click OK to save the changes.

To configure Flashboards sample variables

  1. Open BMC Remedy Developer Studio.
  2. In BMC Remedy AR System Navigator, expand serverName> All Objects, where serverName is the server that contains the installed samples.
  3. Double-click Flashboards Variables.
  4. In the Flashboards Variables list, double-click the Set Entry Calls Per Hour variable.
  5. Open the Data Collection panel and select the Collect Data option.
  6. Open the History panel and set the collection interval.
  7. Save the changes.
  8. Repeat this procedure for the Set Entry Calls Per Second and Total Number of Fixed Licenses variables.

Running the Flashboards server after exiting a shell

Starting from 9.1.04, Flashboards server is run automatically through the armonitor file on UNIX and Windows. 

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