This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Example options.txt file

The following example shows an options.txt file that is used to run the installer in silent mode:

-P installLocation=E:\BMCSoftware\AR
-A featureARSystemServers
-J BMC_ARSYSTEM_INSTALL_OPTION=Install
-J BMC_DATABASE_TYPE=SQL_SERVER
-J BMC_DATABASE_HOST=vm-w28x-prem09
-J BMC_DATABASE_PORT=1433
-J BMC_DATABASE_INSTANCE=vm-w28x-prem09
-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=SQLAUTH
-J BMC_DATABASE_LOGIN=ARADMIN
-J BMC_DATABASE_PASSWORD=AR#Admin#
-J BMC_DATABASE_CONFIRM_PASSWORD=AR#Admin#
-J BMC_DATABASE_DBA_LOGIN=sa
-J BMC_DATABASE_DBA_PASSWORD=Asimil8
-J BMC_DATABASE_DBA_TABLESPACE_NAME=arsystem
-J BMC_DATABASE_DBA_DATAFILE_NAME=arsys
-J BMC_DATABASE_DBA_DATAFILE_SIZE=3000
-J BMC_DATABASE_DBA_LOGFILE_NAME=arsyslog
-J BMC_DATABASE_DBA_LOGFILE_SIZE=2000
-J BMC_DATABASE_UTF=true
-J BMC_AR_USER=Demo
-J BMC_AR_PASSWORD=
-J BMC_AR_CONFIRM_PASSWORD=
-J BMC_AR_SERVER_NAME=vm-w28x-prem09
-J BMC_AR_SERVER_HOST_NAME=vm-w28x-prem09
-J BMC_JAVA_PLUGIN_PORT=9999
-J BMC_PORT_MAPPER_ENABLED=true
-J BMC_AR_SKIP_FTS_INDEX_MIGRATION=true
-J BMC_ZDT_AR_BACKUP_DIRECTORY = C:\Program Files\BMCSoftware\ARSystem\ZdtArBackup
################################################################################
# BMC Smart Reporting
################################################################################
-A featureARReporting
# Reporting Installation Directory 
# Windows - %ProgramFiles%\\BMC Software\\ARReport 
# UNIX - /opt/bmc/ARReport
-P installLocation=/opt/bmc/ARReport
# Choose to Install or Upgrade
-J BMC_ARSYSTEM_INSTALL_OPTION=Install
-J BMC_JAVA_JRE_64_BIT_HOME_PATH=/data1/jre1.8.0_121/
# Below parameter Not applicable if REPORTING_USE_EXISTING_TOMCAT_OPTION=TRUE
-J REPORTING_PORT=8181
-J REPORTING_DB_TYPE=ORACLE
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_DB_OPTION=NEW_DB
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_USER_OPTION=NEW_USER
-J REPORTING_DB_HOST=clm-pun-032122
-J REPORTING_DB_PORT=1521
-J REPORTING_DB_NAME=ora121db
-J REPORTING_DB_USER=RepoUser
-J REPORTING_DB_USER_PASSWORD=bmcAdm1n
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_DB_USER_CONFIRM_PASSWORD=bmcAdm1n
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_DB_ADMIN_USER=sa
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER,POSTGRESQL
#-J REPORTING_DB_ADMIN_USER_PASSWORD=bmcAdm1n
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER
#-J REPORTING_DB_AUTH_TYPE=SQL_AUTH
# Below option is only applicable, if REPORTING_DB_AUTH_TYPE=WIN_AUTH
#-J REPORTING_DOMAIN_NAME=<Domain name>
# Below option is only applicable, if REPORTING_DB_TYPE=SQL_SERVER
#-J REPORTING_DB_USE_ALWAYSON=<true|false>
# Below option is only applicable, if REPORTING_DB_TYPE=ORACLE
 -J REPORTING_ORACLE_CONNECTION_OPTION=ora121db
# Memory parameters for reporting server, Not applicable if REPORTING_USE_EXISTING_TOMCAT_OPTION=TRUE
-J REPORTING_TOMCAT_MAX_HEAP=2080
-J REPORTING_TOMCAT_MIN_HEAP=1080
-J REPORTING_USE_EXISTING_TOMCAT_OPTION=FALSE
# Below option is only applicable, if REPORTING_USE_EXISTING_TOMCAT_OPTION=TRUE
#-J REPORTING_EXISTING_TOMCAT_HOME=<Tomcat Home Directory>
# keep the value for SMART_REPORTING_ADMIN_USER siadmin
-J SMART_REPORTING_ADMIN_USER=siadmin
-J SMARTREPORTING_ADMIN_USER_PASSWORD=siadmin
-J SMARTREPORTING_ADMIN_USER_CONFIRM_PASSWORD=siadmin
-J SKIP_HEALTH_CHECK=true
#-J SMART_REPORTING_PROXY_URL=https://buchanan-replica.bmc.com/
-J SKIP_HEALTH_CHECK=true

Options for the Options.txt file

The following table lists the different options you need to use in the Options.txt file:

Option

Value

Description

setup -i silent -DOPTIONS_FILE

<Options.txt>

Invokes the installer in silent mode with an options file.

You must specify the absolute path of the Options.txt file.

-P installLocation

<Installation Directory>

The install location of the product. Specify a valid directory into which the product should be installed. 

-A featureARSystemServers

<Feature to be installed>

This option specifies the Remedy features that you want to install on your server.

-J BMC_ARSYSTEM_INSTALL_OPTION

Install / Upgrade

For fresh installation of AR System, type Install and for upgrade, type Upgrade.

-J BMC_DATABASE_TYPE

SQL_SERVER / ORACLE_SERVER / POSTGRESQLThe database in the server where you want to install Remedy AR System.

-J BMC_AR_SERVER_NAME

<AR Server Name>

The AR System server name where you want to install the Remedy AR System.

-J BMC_AR_PORT

<AR System TCP Port>

The port number your BMC Remedy Administrator assigned clients to connect to the AR System server. The default port number is 0 (zero).

-J BMC_AR_USER

<AR System Admin User>

The default user name is Demo.

-J BMC_AR_PASSWORD

<AR System User Password>

The default password is blank.

-J BMC_USER_SELECTED_DATA_
LANGUAGE

<always "en">

English is the only data language supported.

-J BMC_USER_SELECTED_VIEW_
LANGUAGES

<View Languages>

Type the name of one or more languages separated by a comma. English must always be specified.

Note: In case of re-run, append the required locales to the existing locales.

-J BMC_DATABASE_INSTANCE

<AR Server Name>

Specific instance name of the database. The values can be default or named.

-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH

WINDOWSAUTH / SQLAUTH

Database authentication type.

-J BMC_DATABASE_DBA_LOGIN

Default value= sa

(Oracle) = System

Login credentials for the database admin.

-J BMC_DATABASE_DBA_TABLESPACE_NAME

Default value= arsystem

AR database Tablespace name.

-J BMC_DATABASE_DBA_DATAFILE_NAME

arsys

AR database file name.

-J BMC_DATABASE_DBA_DATAFILE_SIZE

3000

AR database file size.

-J BMC_DATABASE_DBA_LOGFILE_NAME

arsyslog

AR database log file name.

-J BMC_DATABASE_DBA_LOGFILE_SIZE

2000

AR database log file size.

-J BMC_DATABASE_UTF

true / false

AR database type.

The type is Unicode if the value is true and non-unicode if false.

-J BMC_AR_SERVER_HOST_NAME

<AR Server Name>

Host name of the server where you want to install Remedy AR System.

-J BMC_JAVA_PLUGIN_PORT

9999Port number for the Java Plug-in on the server where you want to install Remedy AR server.

-J BMC_PORT_MAPPER_ENABLED

true / false

This option is used to enable or disable the Port Mapper service.

When set to true, the port is 0.

When set to false, the port mapped is TCP_PORT and PluginPort.

-J BMC_AR_SKIP_FTS_INDEX_MIGRATION

true / false

This option is used to skip the FTS index migration service.

If true, the FTS index migration service is skipped.

-J BMC_ZDT_AR_BACKUP_DIRECTORY

<filepath>

This option specifies the directory where you want to store the backup ZIP file that is generated before rollback.

-J REPORTING_TOMCAT_MAX_HEAP

2080

This option specifies the maximum heap size of the Remedy Smart Reporting web server.

-J REPORTING_TOMCAT_MIN_HEAP

1080

This option specifies the minimum heap size of the Remedy Smart Reporting web server.

-J REPORTING_ORACLE_CONNECTION_OPTION

<Oracle SID>This option specifies the database to connect with the Remedy Smart Reporting web server. This option is applicable only when the database type is Oracle. The value provided to this option is the Oracle System ID (SID) of the Smart Reporting database.

-J SKIP_HEALTH_CHECK

true / falseThis option is used to skip the health check that occurs after successful installation of Remedy AR System.

-J BMC_AR_PORT

<AR System TCP Port>

The default port is 0.

The port number your BMC Remedy Administrator assigned clients to connect to the AR System server.

Note

By default, the installer migrates the Lucene 2.9 single-file Full Text Search (FTS) index into Lucene 4.9 schema specific files. The index migration step can be time consuming. To skip the migration step, add -J BMC_AR_SKIP_FTS_INDEX_MIGRATION=true to the options file when performing a silent installation. Once the FTS index has been migrated, subsequent installations skip the migration step.

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Comments

  1. Sirisha Dabiru

    Hi,

    Here is the response for the following comment:

    CommentResponse
    In the Smart Reporting section the only place I see database connection and credentials is under the section that says "if REPORTING_DB_TYPE=SQL_SERVER" so if I am installing against an Oracle database are there other fields not listed that I need to use? Do I actually use those same fields anyway?

    The text file provided in this topic lists the Oracle database type also. See the following snapshot:


    Regards,

    Sirisha

    Mar 11, 2019 05:40