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Encrypting passwords for silent installation of BMC Service Request Management

This procedure describes how to generate an encrypted password using the BMC Service Request Management Maintenance Tool. You might use this encrypted password when running a silent installation.

To encrypt a password for a silent installation

  1. Go to <installationDirectory>\BMCServiceRequestManagement\Utilities and open command prompt.
  2. Run the following command:

    BMCServiceRequestManagementMaintenanceTool.cmd -silent -encrypt -encrypt -password=<password> -confirm_password=<password>

    For UNIX, run the BMCServiceRequestManagementMaintenanceTool.sh file.

  3. Copy and paste the encrypted password into the silent.txt file for your silent installer.
    For example, if you want to encrypt the BMC Remedy AR System password and the output is DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9, enter the following string:
# -J BMC_AR_PASSWORD=DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9
# -J BMC_AR_CONFIRM_PASSWORD=DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9

For more information about using the BMC Service Request Management Maintenance Tool, see Collecting logs, diagnostics and performing system health check using the Maintenance Tool.

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