Completing the BMC Remedy AR System upgrade
After you have finished Upgrading BMC Remedy AR System, perform the following postupgrade tasks.
| Task | Action | Additional information |
|---|---|---|
| 1. | Set the Java heap size. | As a starting point, set the Java heap size to a minimum of 16 GB for a medium environment. After upgrading, you should monitor the memory usage to ensure that Java does not run out of memory. For complete recommendations, see Hardware requirements. |
| 2. | Update Java paths after upgrading. | If you have upgraded to the newer version of Java after upgrading to BMC Remedy Action Request (AR) System and BMC Atrium Core, manually update the Java paths as directed. |
| 3. | Enable LDAP plug-ins for SSL connections postupgrade. | (Applicable only if upgrading from a version prior to 9.0) To enable LDAP plug-ins for SSL connections in configured networks after an upgrade, you must add an LDAP certificate to the certificate database for SSL communication. |
| 4. | Update the armonitor configuration file for the plugin server. | You must update the armonitor configuration file for the plugin server to troubleshoot issues if the plug-in server runs out of memory. |
| 5. | (Optional) Enable Call Home to monitor the upgrade. | Enable the Call Home functionality to trace the upgrade sequence of plug-ins, tools, and components. This functionality is available after you upgrade BMC Remedy AR System sever. It tracks the sequence of upgrade activities performed by various plugins, tools, and components. |
Where to go from here
| Next task | Proceed to Upgrading BMC Atrium Core. |
|---|---|
| Up to process | If you have finished upgrading the platform, return to the appropriate upgrade process: |
Configuring after installation
in the BMC Remedy Action Request System documentation.
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