This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Compatibility matrix

To plan your deployment or upgrade, you must first review the BMC Solution and Product Availability Utility (SPAC) for each product to understand the supported environments, required third party software, and compatibility with other BMC products and integrations.

To access the compatibility matrix

  1. Navigate to BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC) .

    Note

    To access the product compatibility information on the Customer Support website, you must have a Support ID.

  2. Click BMC PRODUCT AND VERSION.
  3. In the Product Name field, select a product name; for example, Remedy AR System Server.
    The system requirements for BMC Remedy AR System also apply to the BMC Remedy ITSM Suite, BMC Remedy Service Level Management, BMC Remedy Service Request Management, BMC Remedy Approval Server, BMC Remedy Email Engine, BMC Remedy Distributed Server Option (DSO), BMC Remedy Encryption Performance Security, and BMC Remedy Encryption Premium Security.
  4. In the Product Version field, select a version number.
  5. Review the following system configuration information to ensure your environment aligns with the following requirements:

    • Operating systems and platform support
    • Database support
    • Third party prerequisites, such as Java requirements
    • Third party product compatiblity, such as the web or application server, servlet engine, and browser support
    • Screen reader support
    • Language offerings
    • Compatible BMC product versions

BMC Remedy ITSM Suite compatibility documents

You can also view compatibility information for BMC Remedy Action Request System and BMC Remedy ITSM Suite in PDF form at BMC Remedy ITSM Suite compatibility matrix (log in required).

BMC Remedy ITSM Process Designer product compatibility

The following table list the compatibility between Process Designer and versions of other Remedy products:

AR SystemAtrium CMDBITSMSRMProcess Designer

9.0

9.0

9.0

9.0

9.0

9.0

9.0

8.1 SP2

8.1 SP2

9.0

9.0

9.0

8.1 SP1

8.1 SP1

9.0

9.0

9.0

8.1

8.1

9.0

9.09.08.08.08.0

9.0

9.0

7604 SP4

7604 SP4

9.0

9.0

9.0

7604 SP2

7604 SP2

9.0

Note

The versions of SLM and ITSM must be the same. If a particular service pack is not applicable for SLM, then the earlier service pack should be used.

Known issues and incompatibilities

For known issues or potential incompatibilities between BMC products and products from other vendors, review the compatibility matrixes.

Related topics

Hardware requirements

Software dependencies for BMC Remedy AR system

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