9.1.04.001: Patch 1 for BMC Remedy AR System 9.1.04
This patch enables cognitive service management and offers the capabilities to migrate Remedy with Smart IT 2.0 definitions from the development environment to production environment.
This patch is only for Remedy with Smart IT 2.0 and is available on FTP.
You must apply this patch after you upgrade all the servers in a server group to BMC Remedy AR System 9.1.04. The File Deployer process that deploys the patch on an individual server is a part of version 9.1.04. Hence it is necessary to upgrade all servers to 9.1.04 and then apply the patch.
To download this patch from FTP
- In the web browser, access the ftp sites that are listed in the Knowledge Article 000164912.
You must log in with your BMC Support ID to access the knowledge article.
Download the ARS9104Patch001_9.1.04.001.zip file.
If you open this patch package in Windows Explorer, the package contents may not be visible because of the compression algorithm. Due to this, some compressed files might not open.
If you face this issue, run a third-party utility such as 7Zip to extract the package contents.
Where to go from here
- For information about applying the patch, see How to apply the patch.
- For information about the issues corrected in this patch, see .