9.1.01: Service Pack 1 for Application components

This topic provides information about fixes, updates, downloading, and installing the service pack for BMC Remedy IT Service Management Suite.

Updates in Service Pack 1	To learn about new features added to this service pack, see Updates in BMC Remedy IT Service Management Suite 9.1 Service Pack 1 in BMC Remedy IT Service Management Suite documentation.
Known and corrected issues	For a list of known issues and issues corrected in this service pack, see: Application installation and upgrade known and corrected issues Known and corrected issues in BMC Remedy IT Service Management Suite documentation.
Downloading the service pack	For download instructions, see BMC Remedy ITSM Suite components and installers.
Installing the Service Pack	If you are installing the product for the first time, see Installing BMC Remedy ITSM. If you are installing this service pack as an upgrade, see Upgrading BMC Remedy ITSM Suite. Note: Install BMC Remedy Action Request (AR) System 9.1 Patch 1 and BMC Atrium Core 9.1 Patch 1 before installing Service Pack 1 of BMC Remedy IT Service Management (ITSM) 9.1. Some of the functionalities of BMC Remedy applications at version 9.1 Service Pack 1 do not work as expected without BMC Remedy AR System 9.1 Patch 1 and BMC Atrium Core 9.1 Patch 1. For example, Remedy Single Sign-on (RSSO) configured for SAML authentication has a dependency on BMC Remedy AR System sever 9.1 Patch 1. See, Installing BMC Remedy AR System 9.1.00.001 and Installing BMC Atrium Core 9.1.00.001.

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