This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu. Recommended post-upgrade hotfixes

After you upgrade to BMC Remedy Action Request System, BMC Software recommends that you apply hotfix 9100_20160724, or the latest hotfix release that is available, to resolve web services issues. Additionally, there are some fixes to improve the performance and stability of the AR System server and to address a floating license issue.

Issues fixed

BMC recommends that you apply the hotfix to specifically address the following issues:

SW00513359When AR System receives an attachment via a web service, the web service makes unnecessary database calls to get field display properties, resulting in performance issues.

AR System assigns duplicate licenses to the same user when the user attempts to modify multiple records.

Hotfix download




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