This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Web Services installation issues

Note

If the Tomcat startup console is displayed when you are installing the Web Services Registry, the errors and logging statements are visible in the startup console. If the installer displays a message stating that the installation of the Web Services Registry was successful, no action is required for the errors and logging statements that are visible in the startup console.

BMC Atrium Core Web Services is inaccessible on the network

If BMC Atrium Core Web Services is inaccessible on the network, check the \etc\hosts file. The computer should not resolve its name with the loopback IP address. An entry line like the following could be the cause:
127.0.0.1 ashiko-vm1-rhel5.labs.bmc.com ashiko-vm1-rhel5 localhost.localdomain localhost

To resolve this issue, remove the host name and reboot the computer.

Web Services Registry installation fails

If you are installing all BMC Atrium Core features on a single computer and the installation of Web Services Registry fails, verify that you have the recommended amount of RAM (8 GB) on that computer.

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