This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Viewing configuration check reports

This topic contains the following information:

When you run the BMC Remedy Configuration Check utility using any mode, an HTML report is generated from the configuration check result file (configcheckResult.xml).

Locating the configuration check report

The configuration check report (configchecheckerOutput.html) is located in the ./configchecker/result folder. Open the HTML report from the ./configchecker/result folder, because the report has a dependency on the ./configchecker/etc folder.

If you run the BMC Remedy Configuration Check utility in the GUI mode, an onscreen report is displayed, in addition to the HTML report.

Tip

You can improve your interaction with BMC Support or other support service providers by providing the details of the failed checks.

Understanding the configuration check report

The configuration check report has the following tabs:

  • Summary — Displays the plug-in name, the product that the plug-in belongs to, and the status of the plug-in execution.
  • Errors/Warnings — Displays details about the error or warning.

Note

Unlike the configcheckResult.xml file, the HTML report is not backed up. You can generate an HTML report by using the configcheckResult.xml file through the command-line interface. Use the Show Result [res] command.

Launching the HTML report

In version 9.0 SP1 onwards, the HTML report can be directly accessed by clicking the HTML Report button available on AR System Configuration Check Utility.

The Configuration Check HTML Report displays the Pre Check Summary and Errors/Warnings tabs.

  • The Pre Check Summary tab displays the summary of all the checks that were run.
  • The Errors/Warnings tab displays a detailed description of errors or warnings encountered while running the checks. Clicking Click Here For Help redirects you to a detailed description of the check available in BMC Remedy ITSM Suite 9.0 Deployment online documentation.

Where to go from here

Understanding preupgrade and configuration checks and troubleshooting the issues

Related topics

Viewing configuration check log files and changing logging level



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