This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Viewing configuration check log files and changing logging level

When you run the BMC Remedy Configuration Check utility, a log file (configchecker.txt) is generated and placed in the ./configchecker/Logs directory. You can use the log file to troubleshoot the BMC Remedy Configuration Check utility. You can also find additional information about the results of the checks that are run in the log file.

You can generate log files at the following levels:

  • INFO (default)
  • DEBUG 

To change the logging level to DEBUG

Set the following line in the ./configchecker/log4j.properties file:

log4j.logger.com.bmc.arsys.prechecker.framework.service.
impl.ARPrecheckerFrameworkServiceImpl=DEBUG

Where to go from here

Understanding preupgrade and configuration checks and troubleshooting the issues

Related topics

Viewing configuration check reports

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