This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Verifying server group configuration

To verify the server group configuration, complete the following tasks on all the servers in the server group:

  1. Open the <ARSystemInstallDir>\ARSystem\Conf\ar.cfg file in a text editor.
  2. Check for an entry called Server-Name. If it exists, verify that is set to a name that resolves to your load balancer. If it is not, modify the setting's value so that it is. If the entry does not exist, create it, and set it accordingly. For the example, the name is RemedyServerGroup. 
  3. Check for an entry called Server-Connect-Name. If it exists, verify that it is set to the name of the first server. If it is not, modify the setting's value so that it is. If the entry does not exist, create it, and set it accordingly. For the example, the name of the first AR System server is svr_grp_tst0.
  4. Check for an entry called Domain-Name. If it exists, verify that it is set to the domain that resolves to the load balancer when the Server-Name and Domain-Name are concatenated. If it is not, modify the setting's value so that it is. If the entry does not exist, create it, and set it accordingly. In the installation example, if the fully qualified host name that resolves to the load balancer is test.svgroup.com, then Server-Name should be test, and Domain-Name should be svgroup.com.
  5. Create an IP-Name entry for every possible way a client could connect to all of the servers in the server group.
  6. Copy and paste the servers from your server list.
  7. Create the same number of entries for each of your AR System servers.
  8. Save the ar.cfg file.
  9. Complete these settings on all the servers.
  10. Restart all the AR servers.
  11. In a browser, open the AR System Server Group Operation Ranking form:
    http://<midTierServer>:<portNumber>/arsys/forms/
    <ARSystemServer>/AR+System+Server+Group+Operation+Ranking/
  12. Clean up all the old Server-Name entries, and update the ranking order for the Server-Connect-Name entries.

Related topics

Configuring server groups  in BMC Remedy AR System documentation

Installing Atrium Integrator server in a server group

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