This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Upgrading the platform

The following topics are provided:

Preparing and planning

Before you begin, make sure you have carefully reviewed all the information discussed in the Preparing section.

Scope of platform upgrade

The following table lists the different components and installers you need to upgrade BMC Remedy IT Service Management (ITSM) Suite platform components.

BMC recommends that you always upgrade the entire suite. However, you can opt only for an platform upgrade, if:

  • You want to leverage the benefits of the latest platform.

Note

BMC Atrium Core must be upgraded after you have upgraded the BMC Remedy AR System. Java based BMC Remedy AR server requires java based BMC Atrium CMDB, it cannot load previous BMC Atrium CMDB native dll.

ComponentFeatures installedInstaller needed
BMC Remedy AR System 

BMC Remedy AR System server

  • BMC Remedy AR System server
  • BMC Remedy Email Engine
  • BMC Remedy Approval Server
  • BMC Remedy Assignment Engine
  • BMC Remedy Flashboards

The following plug-ins are also installed:

  • AR External Authentication (AREA) LDAP
  • AR System Database Connectivity (ARDBC) LDAP
  • Web Services
  • Simple Network Management Protocol (SNMP)
  • Full Text Serach (FTS)
BMC Remedy AR System installer
BMC Remedy Smart Reporting

BMC Remedy Smart Reporting

Note: It is recommended that you install BMC Remedy Smart Reporting on a separate computer for better performance. 

BMC Remedy AR System installer
BMC Remedy Single Sign-On

BMC Remedy Single Sign-On

Note: It is recommended that you install BMC Remedy Single Sign-On on a separate computer for better performance.

BMC Remedy Single Sign-On installer

BMC Remedy Mid Tier

  • BMC Remedy Mid Tier
  • Apache Tomcat JSP engine
  • (Windows only) BMC Remedy ODBC DLLs and driver for Crystal Reports
  • (Windows only) ARWebReportViewer application

Note: Install BMC Remedy AR System server and BMC Remedy Mid tier on different computers.

BMC Remedy AR System installer

BMC Remedy AR System clients

  • BMC Remedy Developer Studio (and the Localization Toolkit)
  • BMC Remedy Data Import
  • BMC Atrium Integrator Spoon

Note: This is a Windows only option; it is not available for Linux or UNIX.

BMC Remedy AR System installer
BMC Remedy Encryption SecurityBMC Remedy Encryption SecurityBMC Remedy Encryption Security installer
BMC Atrium Core

BMC Atrium CMDB

  • BMC Atrium CMDB
  • Reconciliation Engine
  • Normalization Engine

Note: You cannot install BMC Atrium CMDB on a remote AR System server. You must install BMC Atrium CMDB on the computer where BMC Remedy AR System is installed.

BMC Atrium Core installer
BMC Atrium Core Web ServicesBMC Atrium Core Web ServicesBMC Atrium Core installer
Atrium IntegratorAtrium Integrator server and Atrium Integrator client.BMC Atrium Integrator installer
BMC Configuration Drift Management

Install BMC Configuration Drift Management.

Note: Version BMC Configuration Drift Management 9.0 is not available, you should install BMC Configuration Drift Management 8.1.xx 

BMC Configuration Drift Management installer
Other installation
Help systemInstalls the interactive offline help system.Component specific offline help installer

Scenarios

Related topics

To know about...Refer to...
Release notes and notices
Troubleshooting
Configuring
  • Configuring BMC Remedy AR System in BMC Remedy AR System product documentation
  • Configuring BMC Atrium Core in BMC Remedy Atrium Core product documentation

Where to go from here

Upgrading BMC Remedy AR System

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