This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Upgrading the applications

The following topics are provided: 

Preparing and planning

Before you begin, make sure you have carefully reviewed all the information discussed in the Preparing section.

Important

Mixed mode upgrade is not supported for application components. You must ensure that all the application components are at the same version. For example, If you upgrade BMC Remedy ITSM to 9.0 with Process Designer version 9.0, it is necessary to upgrade BMC Service Request Management to version 9.0.  

Scope of application upgrade

The following table lists the different components and installers you need to upgrade BMC Remedy ITSM applications.

ComponentInstallationFeatures installedInstaller needed
BMC Process DesignerBMC Process Designer Installs both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server. BMC Process Designer installer 
BMC Remedy ITSM core applications

BMC Remedy ITSM

Installs BMC Service Desk (includes BMC Incident Management and BMC Problem Management), BMC Asset Management, BMC Change Management, and BMC Knowledge ManagementBMC Remedy ITSM Suite installer

Multi-tenancy fixes

During installation, the Multi-tenancy Workflow Customization Information panel appears if you installed the 8.1 version of BMC Service Request Management.

BMC Remedy ITSM Suite installer
BMC Service Request Management

BMC Service Request Management

Installs BMC Service Request Management.

BMC Service Request Management installer

Data Visualization modules

Upgrades Data Visualization modules.

BMC Service Request Management installer
BMC Service Level Management

BMC Service Level ManagementInstalls BMC Service Level Management.BMC Service Level Management installer
BMC Service Level Management CollectorInstalls BMC Service Level Management Collector.BMC Service Level Management installer
BMC Service Level Management Collection PointInstalls BMC Service Level Management Collection Point.BMC Service Level Management installer
Help system

Offline help

Installs the offline help.Component specific offline help installer

Scenarios

Related topics

To know about...Refer to...
Release notes and notices
Troubleshooting the installation
Configuring
  • Configuring BMC Remedy ITSM in BMC Remedy ITSM suite product documentation.
  • Configuring BMC Service Request Management in BMC Service Request Management product documentation.
  • Configuring BMC Service Level Management in BMC Service Level Management product documentation.
  • Configuring BMC Process Designer in BMC Remedy ITSM suite product documentation.

Where to go from here

Upgrading BMC Remedy ITSM Process Designer 

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