This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Uninstalling the Process Designer core application and integration to BMC IT Service Management or BMC Service Request Management

By running the PDICT uninstaller, you delete forms and fields containing data. If you need this data, export it first.

Note

You can also manually perform the uninstall process. Contact BMC support for more information on how to perform the uninstall steps manually.

To uninstall the Process Designer Integration to IT Service Management or SRM and the Core Process Designer Application:

  1. Launch the Process Designer Installation and Configuration Tool (PDICT).
  2. After logging on, select the Uninstall option.
  3. Click Finish to begin the uninstall process.

    Note

    If you manually installed any customizations or the Process Designer application, some objects might be installed in Best Practice Mode, and some in Base Development Mode. Run the uninstaller twice, first in one mode, and then the other. You can skip any errors that occur.

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