This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Uninstalling BMC Service Request Management

The following procedures describe how to uninstall the file system for BMC Service Request Management.

Note

BMC does not support uninstalling the BMC Service Request Management database (this is the AR system database). Your BMC Service Request Management data (including BMC Remedy AR System integrations) and structures remain intact.

To uninstall the BMC Service Request Management file system on Windows

  1. Open the Windows Control Panel, and select Add or Remove Programs.
  2. Select BMC Service Request Management.
  3. Click Remove.

To uninstall the BMC Service Request Management file system on UNIX

  1. Access the BMC Service Request Management installation folder.
  2. Change to the UninstallBMCServiceRequestManagement folder.
  3. Run uninstaller.bin.
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