This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Stopping concurrent processes

As a prerequisite to upgrading the Atrium Integrator server, you must stop all other applications. These applications might consume processes that are required by the Atrium Integrator installer for deploying the installation files and directories.

If some of the older files and directories are still being used by some processes, or if some conflicting applications are still running, the installation program prompts you to run the Handle utility. Running the Handle utility returns a list of processes that are still in use. You must stop these processes before proceeding with the upgrade of Atrium Integrator.

You can use Handle to see a list of processes that might be using the Atrium Integrator server files and directories.

Important

You can run the Handle utility only on a Microsoft Windows computer.

To obtain the Handle utility

  1. From the Microsoft Windows Sysinternals Download website , obtain the executable file for Handle.
    The Handle executable file is saved as a zipped file (typically called Handle.zip) to your default download folder.
  2. Create a folder called Handle on your computer and extract the contents of the zipped file to that folder.

To stop concurrent processes

  1. Run the Handle utility with the following command: 
    handle.exe -u <Atrium Integrator home path>

    For example, if Atrium Integrator is installed in the AtriumIntegrator directory located at C:\Program Files (x86)\BMC Software, run the Handle utility by using the following command:
    handle.exe -u C:\Program Files (x86)\BMC Software\AtriumIntegrator7604

    A list of processes that use the files and directories of Atrium Integrator is displayed on the command prompt.
  2. From the Task Manager, locate these processes using the PID value, and stop them.

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