This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Starting and stopping the Email Engine

This section describes tasks you can perform after you install BMC Remedy Email Engine.

To start and stop the Email Engine manually on Windows from the Services window

If the Email Engine fails to start automatically after you start the server, use the instructions given below to start it manually.

  1. Go to Start > Settings > Control Panel > Administrative Tools > Services to open the Services window.
  2. Select the BMC Remedy Email Engine service.
  3. Right-click the service and select Start or Stop. The email service will start or stop immediately.

To start and stop the Email Engine manually on Windows from the command line

  1. Enter the following command to change directories to the Email Engine installation directory:

    cd <emailEngineInstallDirectory>
  2. Enter the emailstart command to start the Email Engine:
  3. To stop the Email Engine, press Ctrl+C.

    Note

    MAPI mailbox users only: If you did not configure your MAPI mailbox during installation, change the Email Engine login information in the Services window to your Windows user account.

To start and stop the Email Engine manually on UNIX

  1. Enter the following command to change directories to the Email Engine installation directory:

    cd <emailEngineInstallDirectory>
  2. Enter either of the following commands to start the Email Engine:
    • emaild.sh start &
    • # nohup emaild.sh start &
  3. Enter the following command to stop the Email Engine:

    # emaild.sh stop &

    After you enter this command, the AR Monitor stops the Email Engine service and immediately restarts it automatically.
    If the emaild.sh command fails to stop the Email Engine, comment out the following line in the armonitor.conf file, then reissue the emaild.shcommand:

    /opt/bmc/ARSystem/AREmail/emaild.sh start
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