This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Starting and stopping the Approval Server

The Approval Server is an ARDBC plug-in that runs in the plug-in server. By default, armonitor starts the plug-in server along with the BMC Remedy AR System server. Therefore, the Approval Server is also loaded automatically when you start the BMC Remedy AR System server.

The armonitor executable uses the armonitor.cfg (Windows) or armonitor.conf (UNIX) file to determine which services to start. Starting the plug-in server is controlled by the following line:

Windows

"$BMC_AR_SERVER_HOME$$/$arplugin.exe" $BMC_UNICODE_OPTION$ -i "$BMC_AR_SERVER_HOME$" -m

UNIX

$BMC_AR_SERVER_HOME$$/$bin$/$arplugin -s $BMC_AR_SERVER_NAME$ -i $BMC_AR_SERVER_HOME$

When the plug-in server starts, it checks the BMC Remedy AR System configuration file (ar.cfg or ar.conf ) for a list of plug-ins to load. The installation script adds one of the following entries for the Approval Server plug-in to the BMC Remedy AR System configuration file:

  • Plugin: arasj$VERSION$.jar (Windows)
  • Plugin: arapprove (UNIX)

To stop and start the Approval inside the default Java plug-in server

  1. To stop the Approval Server:
    1. Comment the Preview plugin entry in the ar.cfg file. For example:

      #Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW vw-pun-rem-qa63.pune-labs.bmc.com:9999
    2. Comment the Preview plugin entry in the <installationFolder>\ pluginsvr \pluginsvr_config.xml file. For example:

      <!--<plugin>z
               <name>ARSYS.ARDBC.PREVIEW</name>
               <pathelement type="location">C:/Program Files/BMC Software/ARSystem/approval/bin/arasj80_build002.jar</pathelement>
               <classname>com.bmc.arsys.approval.main.ApprovalPlugin</classname>
               <pathelement type="location">C:/Program Files/BMC Software/ARSystem/arserver/api/lib/arcmnapp80_build002.jar</pathelement>
               <pathelement type="location">C:/Program Files/BMC Software/ARSystem/arserver/api/lib/arutil80_build002.jar</pathelement>
            </plugin>-->
         </plugins>
         <!--<maskingImplementation>com.bmc.arsys.approval.signal.SignalMaskForASJ</masking
      Implementation>-->
      </pluginsvr_config>
  2. To start the Approval Server, remove the comment markers from the files discussed in steps 1a and 1b.

To stop and start the Approval Server if it is running a separate plug-in

  1. To stop the Approval Server:
    1. Comment the Preview plugin entry in the ar.cfg file. For example:

      #Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW vw-pun-rem-qa63.pune-labs.bmc.com:9999
    2. Comment the Approval Server Entry in the armonitor.cfg file. For example:

      #"C:\Program Files\Java\jre6\bin\java" -Xmx256m   -classpath "D:\Program Files\BMC Software\ARSystem\approval\bin;D:\Program Files\BMC Software\ARSystem\pluginsvr\arpluginsvr80_build002.jar;D:\Program Files\BMC Software\ARSystem\approval\bin\arasj80_build002.jar;D:\Program Files\BMC Software\ARSystem\arserver\api\lib\arcmnapp80_build002.jar;D:\Program Files\BMC Software\ARSystem\approval\bin\armaskingImpl80_build002.jar;D:\Program Files\BMC Software\ARSystem\arserver\api\lib\log4j-1.2.14.jar" com.bmc.arsys.pluginsvr.ARPluginServerMain -x "IBMC-8PQF8BS" -i "D:\Program Files\BMC Software\ARSystem" -m
  2. To start the Approval Server, remove the comment markers from the files discussed in steps 1a and 1b.
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