SAP Crystal Reports requirements
The SAP Crystal Reports viewer is installed by default with the BMC Remedy AR System installation.
To design Crystal reports, you must separately purchase and install SAP Crystal Report Designer, which is a component of SAP Crystal Enterprise. The SAP Crystal Report Designer runs only on Microsoft Windows. If you are accessing the BMC Remedy Mid Tier from a computer with the UNIX operating system, you must use the UNIX Web Connector component that comes with SAP Crystal Enterprise.
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in the BMC Remedy AR System documentation.
in the BMC Remedy ITSM Suite online documentation.