This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Reviewing system requirements

This section includes information about system requirements for installing BMC Remedy AR System.


This information is critical when you are installing other BMC applications; for example, BMC Atrium Core and BMC Remedy IT Service Management (ITSM).

The following topics are provided:

TopicAdditional information
Compatibility matrixConsult the  BMC Solution and Product Availability and Compatibility Utility for the system configuration information for a specific product and version.
Hardware requirements

As businesses continue to grow using BMC Remedy applications, it is critical to provide realistic hardware requirements to run these applications successfully in enterprise settings. This topic provides information about the recommended deployment of applications and hardware, and the hardware requirements.

This section also provides the following information:

Software requirements

You must meet the software requirements described in this section before installing the BMC Remedy AR System server. This section also describes the following requirements:

 Unicode requirements

This section helps you plan for a Unicode implementation on BMC Remedy AR System. The following topics are provided:

Overview of the portmapper service

A portmapper functions as a directory of services and the ports on which those services are running. Processes can opt to register or not register their location with a portmapper.

This topic describes scenarios for when the BMC Remedy AR System server is registered with a portmapper service and when it is not registered.

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