This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including resolved issues, documentation updates, maintenance releases, service packs, and patches. Release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for both versions 8.0 and 8.1 .  

The following information is provided:

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To stay informed of changes to this space, place a watch on this page. 

What's new

DateTitleSummary
December 12, 2016Patch 1 for Service Pack 1Patch 1 for Service Pack 1 is available for BMC Remedy AR System 9.0.
September 18, 2015Patch 2 for version 9.0.00Patch 2 for version 9.0.00 is available for BMC Remedy AR System.
August 27, 2015Service Pack 1 for version 9.0.009.0.01: Service Pack 1 is available.
June 19, 2015 Patch 1 for version 9.0.00

Patch 1 for version 9.0.00 is available for the following components:

  • BMC Remedy ITSM
  • BMC Service Request Management
  • BMC Remedy AR System
  • BMC Atrium Core

April 30, 2015

Deployment enhancements

The following enhancements are made for better deployment:

Platform installation enhancements

The following enhancements are made to the platform components for better installation experience:

Application installation enhancements

The following enhancements are made to the application components for better installation experience:

Other updates

As announced in earlier, Classic Views are no longer supported in BMC Remedy ITSM versions 9.0 and later. The Classic Views were included in version 9.0 for helping customers transition to BMC Remedy with Smart IT or the Best Practice views.

For Service Pack 1 for version 9.0 and later versions, Classic View forms are no longer provided with the product. For more information about deprecation of Classic View forms, see earlier BMC Remedy ITSM product announcements available at Product announcements for BMC Remedy IT Service Management Suite .

What's changed

ComponentUpdate
BMC Remedy SSOWith version 9.0.01, a new component BMC Remedy SSO is available.

BMC Remedy Smart Reporting

With version 9.0.00, a new component BMC Remedy Smart Reporting is available.
All application components

With this release mixed mode upgrade is not supported. You must ensure that all the application components are at the same version. For example, If you upgrade BMC Remedy ITSM to 9.0 with Process Designer version 9.0, it is necessary to upgrade BMC Service Request Management to version 9.0.

BMC Service Request Management

You must upgrade BMC Remedy ITSM foundation before you upgrade BMC Service Request Management. You must upgrade BMC Remedy ITSM core to version 9.0 before you upgrade BMC Service Request Management to version 9.0

BMC Remedy ITSM Process Designer

You must install or upgrade BMC Remedy ITSM Process Designer before you install or upgrade the other application components of the BMC Remedy ITSM Suite.

BMC Atrium Configuration Drift ManagementVersion 9.0 is not available for BMC Atrium Configuration Drift Management. You must use the 8.1.xx version.

Known and corrected issues

This section includes the install and upgrade known and corrected issues, which are categorized as follows:

  • Platform
  • Application
TopicAdditional information
Platform installation and upgrade known and corrected issues

Refer to this topic for a list of known issues and issues corrected in a particular service pack or patch, for the following platform components:

  • BMC Remedy Action Request (AR) System
  • BMC Atrium Core
Application installation and upgrade known and corrected issues

Refer to this topic for a list of known issues and issues corrected in a particular service pack or patch, for the following application components:

  • BMC Remedy IT Service Management (ITSM)
  • BMC Service Request Management
  • BMC Service Level Management

Product announcements

This section includes information about the changes that are planned in future releases of a product.

Topic
Additional information
Product announcements for BMC Action Request SystemThis topic provides information on any planned changes in future releases of BMC products.
Product announcements for BMC Atrium CoreThis topic describes changes that are planned in future releases of BMC Atrium Core.
Product announcements for BMC Remedy IT Service Management Suite

This topic describes changes that are planned in future releases of BMC Remedy IT Service Management Suite.

Related release notes

The following links provide access to the release notes in the individual product documentation:

  • Release notes and notices in the BMC Remedy AR System online documentation.
  • Release notes and notices in the BMC Atrium Core online documentation.
  • Release notes and notices in the BMC Remedy IT Service Management Suite online documentation.
  • Release notes and notices in the BMC Service Request Management online documentation.
  • Release notes and notices in the BMC Service Level Management online documentation.
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Comments

  1. Andreas Mitterdorfer

    The 8.1. documention contains a chapter on sizing considerations see

    https://docs.bmc.com/docs/display/public/itsm81/Sizing+and+deployment+considerations

    I'm searching for the very same for 9.0 release but cannot find it.

    In my understanding the deployment documentation should also contain a similar chapter. Please can you advise me on where to find this information?

    Jun 18, 2015 08:13
    1. Hemant Baliwala

       

       Hi Andreas,

      You find this information here:

      https://docs.bmc.com/docs/display/public/ars9000/Performance+benchmarks+and+tuning

      https://docs.bmc.com/docs/display/public/ars9000/BMC+Remedy+ITSM+Suite+9.0+Solution+Performance+Benchmarks

      Also, you are right, we are in process of including this information in the Deployment Space.

      Thanks for your recommendation.

      Hemant

      Jun 19, 2015 05:33