Release notes and notices

This section provides information about what is new or changed in this space, including resolved issues, documentation updates, maintenance releases, service packs, and patches. Release notes in this documentation are specific to install and upgrade. For complete release notes, refer to the product documentation of the respective component.

Note

This section only includes information about changes since the most recent release of BMC Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for both versions 8.0 and 8.1 .

The following information is provided:

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What's new

Date	Title	Summary
December 12, 2016	Patch 1 for Service Pack 1	Patch 1 for Service Pack 1 is available for BMC Remedy AR System 9.0.
September 18, 2015	Patch 2 for version 9.0.00	Patch 2 for version 9.0.00 is available for BMC Remedy AR System.
August 27, 2015	Service Pack 1 for version 9.0.00	9.0.01: Service Pack 1 is available.
June 19, 2015	Patch 1 for version 9.0.00	Patch 1 for version 9.0.00 is available for the following components: BMC Remedy ITSM BMC Service Request Management BMC Remedy AR System BMC Atrium Core
April 30, 2015	Deployment enhancements	The following enhancements are made for better deployment: BMC Remedy Smart Reporting 9.0.00 is available BMC Service Resolution 3.0 is available BMC Remedy shared service implementation Enhanced Online help documentation implementation
	Platform installation enhancements	The following enhancements are made to the platform components for better installation experience: Enhancements in BMC Remedy Configuration Check utility Reconciling AR customizations Full text search enhancements Other platform enhancements (Feature enhancements other than those related to installation)
	Application installation enhancements	The following enhancements are made to the application components for better installation experience: Enhancements in BMC Remedy Configuration Check utility BMC Remedy ITSM Process Designer 9.0.00 enhancements Other application enhancements (Feature enhancements other than those related to installation)
	Other updates	As announced in earlier, Classic Views are no longer supported in BMC Remedy ITSM versions 9.0 and later. The Classic Views were included in version 9.0 for helping customers transition to BMC Remedy with Smart IT or the Best Practice views. For Service Pack 1 for version 9.0 and later versions, Classic View forms are no longer provided with the product. For more information about deprecation of Classic View forms, see earlier BMC Remedy ITSM product announcements available at Product announcements for BMC Remedy IT Service Management Suite .

What's changed

Component	Update
BMC Remedy SSO	With version 9.0.01, a new component BMC Remedy SSO is available.
BMC Remedy Smart Reporting	With version 9.0.00, a new component BMC Remedy Smart Reporting is available.
All application components	With this release mixed mode upgrade is not supported. You must ensure that all the application components are at the same version. For example, If you upgrade BMC Remedy ITSM to 9.0 with Process Designer version 9.0, it is necessary to upgrade BMC Service Request Management to version 9.0.
BMC Service Request Management	You must upgrade BMC Remedy ITSM foundation before you upgrade BMC Service Request Management. You must upgrade BMC Remedy ITSM core to version 9.0 before you upgrade BMC Service Request Management to version 9.0
BMC Remedy ITSM Process Designer	You must install or upgrade BMC Remedy ITSM Process Designer before you install or upgrade the other application components of the BMC Remedy ITSM Suite.
BMC Atrium Configuration Drift Management	Version 9.0 is not available for BMC Atrium Configuration Drift Management. You must use the 8.1.xx version.

Known and corrected issues

This section includes the install and upgrade known and corrected issues, which are categorized as follows:

Platform
Application

Topic

Additional information

Platform installation and upgrade known and corrected issues

Refer to this topic for a list of known issues and issues corrected in a particular service pack or patch, for the following platform components:

BMC Remedy Action Request (AR) System
BMC Atrium Core

Application installation and upgrade known and corrected issues

Refer to this topic for a list of known issues and issues corrected in a particular service pack or patch, for the following application components:

BMC Remedy IT Service Management (ITSM)
BMC Service Request Management
BMC Service Level Management

Product announcements

This section includes information about the changes that are planned in future releases of a product.

Topic	Additional information
Product announcements for BMC Action Request System	This topic provides information on any planned changes in future releases of BMC products.
Product announcements for BMC Atrium Core	This topic describes changes that are planned in future releases of BMC Atrium Core.
Product announcements for BMC Remedy IT Service Management Suite	This topic describes changes that are planned in future releases of BMC Remedy IT Service Management Suite.

Related release notes

The following links provide access to the release notes in the individual product documentation:

Release notes and notices in the BMC Remedy AR System online documentation.
Release notes and notices in the BMC Atrium Core online documentation.
Release notes and notices in the BMC Remedy IT Service Management Suite online documentation.
Release notes and notices in the BMC Service Request Management online documentation.
Release notes and notices in the BMC Service Level Management online documentation.