This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preparing to install on a Unicode database

The following information is provided:

Before you begin

If you are installing BMC Remedy AR System for the first time and you want to use Unicode, ensure that your database is configured to use Unicode.


  • Each database client library has special mechanisms for specifying the codeset in which database clients attempt to communicate with the AR System server. If these mechanisms specify a codeset that is inconsistent with the codeset that the AR System server and upgrade programs require, errors and data corruption can occur. The following procedure can help you avoid this problem.
  • If you are installing the Russian version of the BMC Remedy ITSM applications, ensure that you are using a non-Unicode database. The installed Russian version does not support Unicode, and it cannot coexist with other installed language versions, with the exception of the English version.

To prepare your host computer for a Unicode BMC Remedy AR System installation or upgrade

  1. (Linux only) Set the LANG environment variable for the locale you will be using:
    • Ensure that you have installed the UTF-8 locales in which you plan to run BMC Remedy AR System programs.
    • Ensure that you use the correct spelling and capitalization for your particular system. To find the locales that correspond to the language you want to use, use the locale -a command. See your UNIX system documentation for information about locale settings.
    • To set the locale of the installation, the server installation script uses the locale of the shell it is run from. 
    • During installation, the BMC Remedy AR System installer sets up the arsystem script with the correct values for the LANG variable. The arsystem script launches armonitor, which launches the programs mentioned in the armonitor.conf file; each of these programs inherits the environment variables established in the arsystem script.
  2. If you are installing an Oracle Unicode BMC Remedy AR System on a Microsoft Windows operating system, set the value of the NLS_LANG in environment variables.
    The CHARACTERSET value AL32UTF8 tells the Oracle client library to send and receive character data as UTF-8. (Do not use the CHARACTERSET value UTF8, which is obsolete.) 

    1. Verify that the NLS_LANG environment variable is set correctly.
    2. Set the NLS_LENGTH_SEMANTICS=BYTE initialization parameter on the Oracle database instance.
      Although the BMC Remedy AR System server enables you to request that character fields be measured in characters, the server still communicates with the database in bytes.
      For more information, see Oracle Metalink Note 144808.1, "Examples and limits of BYTE and CHAR semantics usage."


      BMC Remedy AR System does not support the CHAR setting. If your database administrator changes the NLS_LENGTH_SEMANTICS value from BYTE to CHAR when reconfiguring NLS_INSTANCE_PARAMETERS, the data in the AR System server will be corrupted. The NLS_LENGTH_SEMANTICS parameter must be set to BYTE in NLS_INSTANCE_PARAMETERS when the Oracle database server is started.

To upgrade a server with a Unicode database

  1. Back up the database components, objects, forms, and data.
  2. On Windows systems, run the installer in the same locale in which you ran the original BMC Remedy AR System server.
    For example, if the original server ran in a Japanese locale, run the upgrade installer in the same Japanese locale.
  3. On Linux systems, run the installer in the Unicode version of the locale in which you ran the original AR System server.
    For example, if the server ran in the ja_JP.eucJP locale, run the installer in the ja_JP.UTF-8 locale. Locale names vary across UNIX variants and versions.

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