This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preparing to install BMC Remedy Mid Tier

Before installing BMC Remedy Mid Tier, complete the following steps:

  1. To enable the use of the Java Virtual Machine Monitoring, Troubleshooting, and Profiling Tool (jvisualvm), add the following Java Management Extension (JMX) options to the java command:

    -Dcom.sun.management.jmxremote
    -Dcom.sun.management.jmxremote.port=<portNumber>
    -Dcom.sun.management.jmxremote.ssl=false
    -Dcom.sun.management.jmxremote.authenticate=false
  2. To enable Java to automatically generate Java heap dumps for troubleshooting purposes, add the following parameter to the Java options file:

    -XX:+HeapDumpOnOutOfMemoryError
  3. If you will install BMC Remedy Mid Tier with IIS as the web server and Tomcat as the JSP engine, make sure that you have administrator rights.
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