This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preparing the base platform

The following topics provide information about preparing the base platform for a Microsoft Windows or UNIX installation before you install BMC Remedy Action Request (AR) System server:


32 bit Windows or Unix based operating systems are not supported with the BMC Remedy 9.0.00 release.

TopicAdditional information
Preparing a Windows environment

To run the installer on Windows, you must have administrator access.

Preparing a UNIX environment

On UNIX, the installer uses a graphical user interface. (Alternatively, you can also use the silent installer of a product that you are installing.)

The BMC Remedy AR System server might not start due to the LD_PRELOAD=/usr/lib/ environment variable entry in the armonitor.conf file. For information about setting the LD_PRELOAD environment variable, see Setting environment variables.

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