This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preparing for Smart IT and BMC MyIT installation

Documentation tip

The BMC Remedy ITSM Deployment online documentation contains only the high-level process information for installation and upgrade of BMC Remedy for Smart IT and BMC My IT. The detailed procedures are available in the BMC My IT online documentation.

Links that end with anarrow open in the BMC My IT or Smart IT online documentation.

Complete the following tasks:

StepActionAddtional information
1 Complete the Smart IT and MyIT installation worksheet Before you start installing or upgrading the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.
2 BMC MyIT planning worksheets BMC MyIT requires various information and images that the BMC MyIT administrator will upload and BMC MyIT clients will use. This topic list the kinds of information that you can collect prior to your implementation to allow for a smooth start.
3 Pre-create databases

If you have database access restrictions and cannot allow the BMC MyIT and BMC Remedy with Smart IT (Smart IT) installer to create a database, you can create a pre-existing database.

4 Deploy MongoDB as a replica set Install MongoDB to use as the social database for Smart IT. The MongoDB instance bundled with the Smart IT installer is useful for testing purposes. For high availability environments, install MongoDB in a replica set cluster.

Related topics

Review the Smart IT 1.2 performance guidelines in the BMC Remedy with Smart IT 1.2 online documentation.

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