This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preparing an application for installation

  1. Obtain all of the licenses that you need.


    An AR System and application fixed license is required for each user created in the system. For sample user data, you must have 15 available fixed licenses, or the sample data will not be installed. Also, any other sample data that reference the user sample data will not be valid. To correctly load sample data, BMC Software recommends at least 20 fixed licenses for BMC Remedy AR System and each application.

  2. After you have added a BMC Remedy AR System server license, add the BMC Atrium Core application licenses.
    The Atrium CMDB licenses are automatically added by the BMC Atrium CMDB installer. For information about licensing, see Obtaining BMC Remedy license keys.

  3. Ensure that the application users have the correct permissions.
    See User roles  in the BMC Service Level Management documentation for more information.
  4. For Linux systems, configure the operating system to allow long file names to be read and copied.
    You might find operating system configuration issues in installing directly from a DVD. In some cases, the DVD mount might cause long file names from the DVD not to work.
  5. Check the websites of the suppliers of the platforms in use at your site to verify that they are still supported.
    BMC Software does not support platforms that are no longer supported by the vendor. Carefully read the system requirements for your particular operating system, especially the patch requirements.
  6. Ensure that no program is using port 12333.
    The installer uses port 12333, so you should not run any programs during the installation that use port 12333. After the installation is complete, programs can resume using port 12333.
  7. (Optional) Add an FTS license if none exists, as described in Adding FTS licenses  in BMC Remedy AR System documentation.
    The installer disables FTS indexing before the installation (if it is already enabled) and enables FTS indexing before the end of installation.  
  8. To allow BMC Service Request Management to run on a private server, first configure the BMC Remedy AR System server to run on a private server.
    For more information about private servers, see  Configuring the AR Server Settings page  in BMC Remedy AR System documentation. 


If you are installing the Russian version, ensure that you are using a non-Unicode database. The Russian version does not support Unicode. The installed Russian version cannot coexist with other installed language versions, with the exception of the English version.

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  1. Sandeep Das

    Can you be clearer on what licenses are required for ITSM installation? A screenshot of the AR Server licenses page will be extremely helpful. Or provide license file with the minimum number of required licenses that we can just import.

    What is the difference between "BMC:Change Mgmt User Fixed" and "Change User Fixed". Which one of these is a pre-requisite for ITSM installation with sample data?


    Sep 29, 2015 11:55
  2. Sandeep Das

    A list like the one below is what I wanted the documentation to have:

    License TypeNumber
    AR Server1
    AR User Fixed20
    BMC Remedy Full Text Search1
    BMC:Asset Management Application1
    BMC:Change Mgmt Application1
    BMC:Change Mgmt Dashboard Application1
    BMC:Change Mgmt User Fixed20
    BMC:Financial Mgmt Application1
    BMC:Financial Mgmt User Fixed20
    and so on ... 


    The statement "BMC Software recommends at least 20 fixed licenses for BMC Remedy AR System and each application." is not clear.


    In addition to the 20 fixed licenses, you also need 1 application license for each application.


    A table containing a complete list of required licenses is clearer and less likely to be misunderstood.


    Oct 05, 2015 05:42
  3. Sandeep Das

    Hi Heather Leventry, I just got a notification that you added a comment to this page but I cannot see your comment. Can you make it public? 


    Oct 19, 2015 04:57
  4. Peter Lundqvist

    Regarding step 7 - if I omit to add a license here, will there be something missing from the install?

    I am planing to add a license later on. I just don't want to have FTS running while we are changing a lot of things.

    Jul 23, 2016 08:41
    1. Amit Durgapal

      Hi Peter,

      Sorry about responding late. As indicated in the step, it's optional. You can add the license later without causing any harm to your installation. 



      Jan 10, 2017 03:26