Preparing
For a successful installation of the BMC Remedy IT Service Management (ITSM) Suite, prepare your environment as described in this section.
The following table describes the steps for preparing for installation:
| Step | Action | Description |
|---|---|---|
| 1 | Understand the installers you need for different components in the BMC Remedy ITSM Suite | Review information about the following topics:
Note: For some components, you must run the same installer multiple times. |
| 2 | Review the system requirements | Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided: |
| 3 | Download the installation files | When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile. Ensure that you download the latest service pack and patch. |
| 4 | Obtain the BMC Remedy license keys | Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application. Note: You must activate the licenses before installing the applications. For more information, see Activating application licenses. |
| 5 | Prepare your database for installation | Before you upgrade, prepare your database as described in this section. Also, review the recommendations for avoiding a decline in the BMC Remedy AR System server performance. The following topics are provided: |
| 6 | Prepare the base platform | Before you upgrade, you must prepare your base UNIX or Windows platform. The following topics are provided: |
| 7 | Perform the preupgrade checks and configuration checks | Use the Configuration Check utility to perform the following types of checks:
Recommendation: Before you proceed to the next stage, perform checks for all the components that you want to upgrade. |
| 8 | Download and complete the planning spreadsheet | Before you start installing or upgrading products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you to gather these parameter values. To avoid installation errors, refer to the spreadsheet when you run the installation. |
| 9 | Integration limitations | Review this information and use the workarounds to avoid integration failures. |
| 10 | Become acquainted with the Amigo Program | Learn more about the BMC Assisted MIGration Offering (AMIGO) program, which is designed to assist customers with the planning of product upgrades to a newer version. |
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