This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Post upgrade procedures for zero downtime upgrade

Complete the following activities after you upgrade all the servers.
  1. Sycn the BMC Remedy Mid Tier cache
  2. Run the ardbutils_zdt utility. 
    1. Using the command prompt navigate to <AR installation directory>\Program Files\BMC Software\ARSystem
    2. Execute the ardbutils_zdt utility.
    3. Open the AR System Administration > Server Information form, and click the FTS tab.
    4. Clear the Disable FTS Indexer check box.
  3. If you are going to continue using the your existing version of BMC Remedy ITSM applications, apply the 9.0 compatibility hotfix For secondary server you need to deploy jar/dll only, there is no need to import definition files.


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