This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Planning for your installation by using the planning spreadsheet

Before you start installing or upgrading the products, you must gather information about the required parameters for which the installer prompts for each product. The planning spreadsheet provided in this section helps you to gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.


You must know the actual logon credentials to a server or database to complete installations. BMC installers are not integrated with BMC Atrium Single Sign-On, SSL, or other authentication methods to authenticate users. For example, you cannot use a smart card scan to authenticate a user to perform installations of BMC products.

To plan for your installation by using the spreadsheet

  1. Download and open the 9.0 planning spreadsheet.


    For Service pack 1 and later, refer to the 90SP1 planning spreadsheet.xlsx  

  2. With the help of your database administrator or system administrator, enter your selections and parameter values into the Value column.
    For example, after installing BMC Remedy AR System server, use the values that you entered in the spreadsheet when you install BMC applications.
  3. Start the installer.
  4. Copy the parameter values from the spreadsheet and paste them into the product fields in the installer.


The columns and rows in the Microsoft Excel spreadsheet are formatted so that each sheet prints cleanly in landscape format.

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  1. Bruce Wauer

    The 9.0 planning spreadsheet has multiple references to 8.1.00 in it.

    Jul 17, 2015 10:18
    1. Hemant Baliwala

      Hi Bruce,

      Thanks for your comment. I have updated the sheet.



      Jul 21, 2015 12:24
  2. Paul Horncastle

    The planning spreadsheet for Smart Reporting sheet gives the oracle ports as 1433 - surely 1521? Also are the prepopulated values correct in the Smart Reporting sheet, and are all the questions actually asked?

    Aug 12, 2015 03:51
    1. Hemant Baliwala

       Hi Paul,

      Thanks for your comment.

      I have updated the xls with the correct port.

      And yes depending on your selection you would be asked most of the questions.

      The xls covers all the options.



      Aug 13, 2015 05:20
  3. Scott Philben

    Trying to install Smart Reporting 9.0.01 on SQL Server 2014 with Always On enabled and there is nothing in the spreadsheet about it.

    Oct 01, 2015 09:06
    1. Hemant Baliwala

      Hi Scott, 

      Under step 1 in the note you will find the sheet for 9.0.01. 

      For more information you can also view the following topic:



      Oct 05, 2015 02:43