This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Planning BMC Remedy Smart Reporting deployment

You can deploy BMC Remedy Reporting in the following ways:

Deploying in a standalone environment where data is fetched from the production database

When you have a standalone deployment of BMC Remedy Smart Reporting that fetches data from the production database:

  • BMC Remedy Smart Reporting is deployed on a separate tomcat cluster.
  • BMC Remedy Smart Reporting uses BMC Remedy AR system and database resources from BMC Remedy AR System platform.

The following diagram illustrates the deployment model.

Deploying in a standalone environment where data is fetched from the replicated database

When you deploy BMC Remedy Smart Reporting that fetches data from the replicated database:

  • BMC Remedy Smart Reporting has a separate environment.
  • BMC Remedy Smart Reporting is deployed on a separate tomcat cluster.
  • BMC Remedy AR System database is replicated and used for reporting.
  • BMC Remedy Smart Reporting repository is on the replicated database.

    Note:

    The replicated database must be in read/write mode. Setting the database to read-only mode causes the AR server to stop.

  • Basic BMC Remedy AR System components are deployed on the replicated AR System server.

The following diagram illustrates the deployment model.


Deploying on the same BMC Remedy AR System server

Best Practice

BMC recommends that you deploy BMC Remedy Smart Reporting on a separate server for better performance. If you deploy BMC Remedy Smart Reporting on the same AR System server, ensure that you deploy it in a separate path and use a separate database instance.

You can install BMC Remedy Smart Reporting on the same server as Mid Tier. However, 
BMC recommends that you install Smart Reporting in a separate Tomcat cluster. Installing Smart Reporting in a separate Tomcat cluster keeps the resource requirements for Smart Reporting and Mid Tier separated.

Related topics

Preparing to install BMC Remedy Smart Reporting

Installing BMC Remedy Smart Reporting

Postinstallation procedures for BMC Remedy Smart Reporting

Setting up BMC Remedy Smart Reporting as a cluster and onboard tenant

Onboarding BMC Remedy Smart Reporting

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Comments

  1. Uday Joshi

    In the Replicated database environment, diagram shows a Remedy AR Server in between Replicated database and the Smart Reporting server.

    Does it mean that for using Smart reporting under such situation, we need to install one additional AR Server?


    Apr 24, 2018 10:44
    1. Sirisha Dabiru

      Hi Uday Joshi,


      I will check with the SMEs and get back to you.


      Regards,

      Sirisha

      Apr 25, 2018 01:22
      1. Uday Joshi

        Did you get answer for SME?
        My implementation decision is waiting for this.

        May 02, 2018 07:49
    1. Sirisha Dabiru
      Jun 29, 2018 05:13
  2. Uday Joshi

    I read that document. It turns out that for smart reporting you need to have or procure a separate AR server license.

    I feel you should explicitly mention in the planning section when the license requirement is worked out for a solution. 



    Jul 16, 2018 12:01
    1. Sirisha Dabiru

      Hi


      Please check this topic in the brid91 space:


      Re: Planning BMC Remedy Smart Reporting deployment


      Regards,

      Sirisha

      Jul 17, 2018 06:19