This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Planning BMC Remedy shared service architecture

This section helps you to understand the shared service architecture in your BMC Remedy IT Service Management (ITSM) Suite environment, and provides guidelines for planning the architecture.

In a shared service architecture, either of the following components can be deployed as a shared service:

The following diagram depicts an environment with all three components deployed as a shared service:

Related topics

Tenants in shared service

Load balancer in shared service

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