This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Other BMC Atrium Core upgrade issues

This topic provides tips and solutions for troubleshooting issues that might occur when you upgrade BMC Atrium Core.

To troubleshoot miscellaneous upgrade issues

  • Check the memory usage of your computer during the upgrade.

    Tip

    To check the memory usage, use:

    • (Microsoft Windows) Windows Task Manager.
    • (UNIX) Top command.
  • If you see a malloc failed error, increase the virtual memory on your computer.
  • On Microsoft Windows, if you see no CPU activity for an hour or more, check the arerror.log file, which is the BMC Remedy AR System server log, for any errors.
  • On UNIX, if you see a message that the AR System is terminated, search for a stack trace for errors.

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