This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing the BMC Remedy AR System server

Recommendations

  • Avoid configuration problems, accept the default values displayed in the installer unless you have a valid reason to modify them.
  • For best results, install BMC Remedy Mid Tier on a separate computer from the BMC Remedy AR System server.

Note

When installing BMC Remedy AR System server:

  • Unix non-root mode: You must have write access to \etc, \opt\bmc folder, and the install location.
  • Windows non-admin mode: You must have write access to the install location, and %windir% directory.

Note

By default, the interactive GUI installer migrates the Lucene 2.9 single-file Full Text Search (FTS) index to Lucene 4.9 schema-specific index files. This happens automatically and you cannot override it. To skip the migration step, use the silent installer with the -J BMC_AR_SKIP_FTS_INDEX_MIGRATION=true option. Refer to Installing BMC Remedy AR System using silent mode for instructions on silent installation and FTS index migration in BMC Remedy AR System online documentation. Once the FTS index has been migrated, subsequent installations with the GUI installer skip the migration step.

To install BMC Remedy AR System

  1. Download the BMC Remedy AR System installer from the Electronic Product Download (EPD) site, or navigate to the installation directory on the DVD.
  2. Unzip the suite installer (for example, ARSuiteKitWindows.zip or ARSuiteKitLinux.zip).
  3. Navigate to the Disk 1 folder.
  4. Start the installer:
    • For Windows, run setup.exe.
    • For UNIX, run setup.bin.
  5. In the lower-right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. On the Products selection panel, perform the following actions:
    1. Select Install.
    2. Select AR System Servers and clear the other options.
      The installer validates the system resources of your computer and displays a list of available features.
    3. Navigate to the directory in which you want to install the BMC Remedy AR System application.
      The default locations are C:\Program Files\BMC Software\ARSystem (Windows) and/opt/bmc/ARSystem (UNIX or Linux).
    4. Click Next.
  8. Enter the values from the planning worksheet for the features that you want to install.
    After you have entered the required information, the installer validates your input. The Installation Preview panel then appears, listing the product and features that will be installed.

    Note

    Run Sanity Check is selected by default. BMC recommends that you run the additional validation tests for your installation.

  9. Click Next.
    The installer installs the AR System features you have selected. After post-installation cleanup, a summary of the installation appears.
  10. Click View Log to review any SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation: 
    C:\Users\Administrator\AppData\Local\Temp\arsystem_install_log.txt (Windows) and /tmp/arsystem_install_log.txt (UNIX or Linux)
  11. When you are finished reviewing the log, close it.
  12. Click Done to exit the AR System installer.

Related topics

Platform installation and upgrade known and corrected issues

Working with logs

Troubleshooting data and workflow import issues

Troubleshooting driver issues

Troubleshooting BMC Remedy AR System issues

Configuring the Microsoft SQL Server

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Comments

  1. Rakesh Jajper

    Please elaborate what do you mean by "Enable Client Connectivity for Always on Solution" option shows when installing SP1?

    Sep 02, 2015 10:05
  2. Ganapathy Hariharan
    Sep 02, 2015 11:28
    1. Hemant Baliwala

      Hi Rakesh\Ganapathy,

      I have updated the topic with the relevant link.

      Thanks,

      Hemant

      Sep 03, 2015 07:58