Installing the application components
The following topics are provided:
Preparing to install the application components
Before you begin, ensure that you have carefully reviewed all the information discussed in the Preparing section.
Scope of application installation
The following table lists the components and installers you need to install BMC Remedy IT Service Management (ITSM) applications.
|Component||Installation||Installer needed||Features installed|
|BMC Process Designer||BMC Process Designer installer|
Note: With BMC Remedy ITSM Process Designer 8.3.04, a common installer is introduced to install both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server.
|BMC Remedy ITSM core applications|
BMC Remedy ITSM
|BMC Remedy ITSM Suite installer|
Note: During installation, the Multi-tenancy Workflow Customization Information panel appears if you installed the 9.0 version of BMC Service Request Management.
|BMC Service Request Management|
BMC Service Request Management
|BMC Service Request Management installer|
Installs BMC Service Request Management.
Data Visualization modules
Upgrades Data Visualization modules.
If you are upgrading from BMC Service Request Management 2.2.00 to BMC Service Request Management 9.0.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.
|BMC Service Level Management||BMC Service Level Management||BMC Service Level Management installer||Installs BMC Service Level Management.|
|BMC Service Level Management Collector||Installs BMC Service Level Management Collector.|
|BMC Service Level Management Collection Point||Installs BMC Service Level Management Collection Point.|
|Installing BMC Service Management Process Model||BMC Service Management Process Model||BMC Service Management Process Model installer||Installs BMC Service Management Process Model.|
|Installing offline documentation|
|Component specific offline help installer||Installs the offline help.|
|To know about...||Refer to...|
|Release notes and notices|
|Troubleshooting the installation|