This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing encryption on non-BMC Remedy applications

This topic explains how to install Performance Security or Premium Security on third-party or user applications that use the BMC Remedy AR System API to communicate with AR System servers. Use the same procedure for both Microsoft Windows and LINUX.

To install encryption on non-BMC Remedy applications

  1. Upgrade the application to use the BMC Remedy AR System application programming interface (API).
  2. Install either Performance Security or Premium Security on your AR System server.
  3. Exit or stop any application processes that are running.
  4. Copy the encryption libraries for the appropriate platform from the server installation directory to the folder containing the application's BMC Remedy AR System API file.

PlatformEncryption library filesAR System API files
Linux 32-bitlibarencrypt.so
libcrypto.so
libar.a (archive)
libar.so (shared library)
Linux 64-bitlibarencrypt_lx64.so
libarcrypto_lx64.so
libar_lx64.a (archive)
libar_lx64.so (shared library)
Microsoft Windows 32-bitarencrypt VerNum.dllarapi VerNum.dll
Microsoft Windows 64-bitarencrypt VerNum.win64.dllarapi VerNum.win64.dll

If the system prompts, restart the application.

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