This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Service Level Management

Note

Keep the following points in mind before you install BMC Service Level Management:

  • If you are upgrading BMC Service Level Management, you must install Atrium Integrator 9.0 before you install BMC Service Level Management 9.0.
  • If you plan to use BMC Service Level Management 9.0 with BMC Remedy IT Service Management (ITSM), you must install BMC Remedy ITSM 9.0 before installing BMC Service Level Management.

BMC Service Level Management installation comprises the following stages:

Stage 1: Prepare for the installation of BMC Service Level Management

Stage 2: Perform the pre-installation procedures for BMC Service Level Management

Stage 3: Install BMC Service Level Management

Stage 4: Perform the post-installation procedure for BMC Service Level Management

Also, see the Related topics.

Stage 1: Prepare for the installation of BMC Service Level Management

StepActionAdditional Information
1.Understand the installers you need to install different components in the BMC Remedy ITSM Suite

Understand the following:

  • Components in the BMC Remedy ITSM Suite
  • Installers you must run to install a specific component
  • Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

2.Review the system requirements

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:

3.Download the installation files

When you view the latest version of a product on the Electronic Product Distribution (EPD) website, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

Ensure that you download the latest service pack and patch.

4.Obtain the BMC Remedy license keys

Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

5.Prepare your database

Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in the BMC Remedy Action Request (AR) System server performance. The following topics are provided:

6.Prepare the base platform

Before you install, you must prepare your base UNIX or Windows platform. The following topics are provided:

7.Perform the pre-upgrade checks and configuration checks

Use the BMC Remedy Configuration Check utility to perform the following types of checks:

  • Pre-install checks before you install any or all of the components of BMC Remedy ITSM Suite environment.
  • General configuration checks on your system before you install any component in the BMC Remedy ITSM Suite environment.

BMC recommends that you perform checks for all the components you want to install before you proceed to the next stage.

8.Download and complete the planning spreadsheetBefore you start installing or upgrading the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.

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Stage 2: Perform the pre-installation procedures for BMC Service Level Management

StepActionAdditional Information
1.Prepare an application for installationPerform the steps described in this topic before you install BMC Service Level Management.
2.Perform the pre-installation procedures for BMC Service Level ManagementReview the procedures described in this topic and perform the required pre-installation procedures.
3.Temporarily deactivate BMC Remedy Encryption Security

If you activated BMC Remedy Encryption Security on the BMC Remedy AR System server, you must deactivate it before you install a product. Installing a product on an encrypted BMC Remedy AR System server is not supported. After completing the installation, you can reactivate BMC Remedy Encryption Security.

4.Install SAP Crystal ReportsTo view SAP Crystal Reports using a browser, you must install SAP Crystal Reports software (purchased separately) on the Web tier.

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Stage 3: Install BMC Service Level Management

StepActionAdditional Information
1.

The BMC Service Level Management installer enables you to deploy BMC Service Level Management Primary Server in your IT environment.

Note: You can choose either method for installation.

2.Install BMC Service Level Management CollectorThe BMC Service Level Management installer enables you to deploy BMC Service Level Management Collector in your IT environment. To use performance or SIM-based service targets, you must install the Collector.
3.Install BMC Service Level Management Collection PointThe BMC Service Level Management installer enables you to deploy BMC Service Level Management Collection Point in your IT environment.

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Related topics

To know about...Refer to...
Server group configurationVerifying server group configuration
Release notes and notices
Troubleshooting
Configuring
Uninstalling

Uninstalling BMC Service Level Management

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Comments

  1. Kevin Miracky

    There is a link at the top "Stage 4: Perform the post-installation procedure for BMC Service Level Management".  This link is broken as it refers back to this same page but there is no matching section for Stage 4.

    Jan 05, 2016 01:26
    1. Amit Durgapal

      Hello Kevin,

      I have updated the cross-reference. Thanks for pointing it out.

      Regards,

      Amit

      Jan 06, 2016 02:06