This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Remedy Migrator for migrating delta data

Use the following procedure to install BMC Remedy Migrator. You use the Delta Data Migration Tool installed with BMC Remedy Migrator to migrate delta data.


  • You must have administrator privileges for the machine on which you are installing BMC Remedy Migrator. To perform the full migration, you must install the latest version of BMC Remedy Migrator and the latest binary fix.
  • Always download and install the latest BMC Remedy Migrator version available, irrespective of your current BMC Remedy AR System version, when migrating delta data.
  • Install BMC Remedy Migrator on a standalone Widows machine and in the same LAN as the Destination AR Server and not on the source or destination AR Server machines. Do not install any other application on the machine where the BMC Remedy Migrator is installed to avoid performance issues. If a separate Windows machine is unavailable, you can install the Migrator on the mid tier server in the staging environment. Ensure that the mid tier is disabled and not running when migrating your delta data.

To install BMC Remedy Migrator

  1. Shut down all other running applications.
  2. Insert the BMC Remedy Migrator DVD into your DVD drive.
    If the BMC Remedy Migrator setup program starts automatically a few seconds after inserting the disk, skip to step 4 or follow the on-screen instructions.
  3. From your DVD drive, double-click setup.exe.
    A progress bar appears as the files are extracted.
  4. When you see the Welcome window, click Next.
  5. In the License Information dialog box, read the  license agreement, and click Agree.
    For more information about licensing, see Configuring BMC Remedy Migrator  and  Working with BMC Remedy AR System licenses from the BMC Remedy Action Request System online documentation.
  6. Perform either of the following actions:
    • Click Next to accept the default installation directory.
    • Click Browse to select another installation directory.
  7. Click Next.
  8. Click the check box to place the BMC Remedy Migrator program icon on your desktop, and click Next.
  9. Review the installation options you selected; if they are correct, click Install to begin the installation.


    You might see validation warnings related to the mfc71.dllmfc71u.dll, and msv1_0.dll2 files. You can ignore these warnings, because they do not affect the installation.

  10. When installation is complete, click Done. (Optionally, you can click View Log to see the installation log.)

To begin using BMC Remedy Migrator, you must restart your computer.

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