This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Remedy Mid Tier

Recommendations

  • To reduce installation time significantly, do not install the products over a WAN.
  • To avoid configuration problems, accept the default values displayed in the installer unless you have a valid reason to modify them.
  • For best results, install BMC Remedy Mid Tier on a separate computer from the BMC Remedy AR System server.

Note

When installing BMC Remedy Mid Tier:

  • Unix non-root mode: You must have write access to \etc, \opt\bmc folder, and the install location.
  • Windows non-admin mode: You must have write access to the install location, and %windir% directory.

To install BMC Remedy Mid Tier

  1. Download the BMC Remedy AR System installer on a computer other than where you installed the AR System server.
  2. Unzip the suite installer (for example, ARSuiteKitWindows.zip or ARSuiteKitLinux.zip).
  3. Open the Disk 1 folder.
  4. Start the installer:
    • For Windows, run setup.exe.
    • For UNIX, run setup.bin.
  5. In the lower-right corner of the Welcome panel, click Next.
  6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
  7. On the Products selection panel, perform the following actions:
    1. Select Install.
    2. Select AR System Mid-Tier and clear the other options.
      The installer validates the system resources of your computer and displays a list of available features.
    3. Navigate to the directory in which you want to install the BMC Remedy AR System application.
      The default locations are C:\Program Files\BMC Software\ARSystem (Windows) and /opt/bmc/ARSystem (UNIX and Linux).
    4. Click Next.
  8. Enter the values from the planning worksheet for the Mid Tier.
    After you have entered the required information, the installer validates your inputs. The Installation Preview panel then appears, listing the product and features that will be installed.
  9. Click Next.
    After post-installation cleanup, a summary of the installation appears.
  10. Click View Log to review any error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation: 
    For Windows, C:\Users\Administrator\AppData\Local\Temp\arsystem_install_log.txt
    For UNIX, /tmp/arsystem_install_log.txt
  11. Click Done to exit the AR System installer.
  12. Open the BMC Remedy Mid Tier Configuration Tool ( http://<midTierServer>:<PortNumber>/arsys/shared/config/config.jsp ).          
    The default password is arsystem.
  13. Click General Settings.
  14. Select the AR System server as the authentication server, and then click Save Changes.
  15. Log out.

Related topics

Platform installation and upgrade known and corrected issues

Working with logs

Troubleshooting data and workflow import issues

Troubleshooting driver issues

Troubleshooting BMC Remedy AR System issues

Was this page helpful? Yes No Submitting... Thank you

Comments