Installing BMC Remedy ITSM
Each BMC Remedy IT Service Management (ITSM) application contains the consoles, forms, active links, escalations, flashboards, and so on, needed to run their basic functions. The applications also use several integrated modules and supporting applications that extend and enhance these basic functions.
You install the BMC Remedy ITSM applications and their supporting applications manually. The integrated modules are installed automatically by the individual BMC Remedy ITSM application installers.
Note
Starting with the version 9.0.00 release, you can install BMC Knowledge Management using the BMC Remedy IT Service Management installer.
Depending on the needs of your organization, you can install one or more of the BMC Remedy ITSM applications. If you are installing only some of the BMC Remedy ITSM applications now, you can install the others later without having to perform any special integration procedures.
Note
If BMC Service Level Management is already installed on your system, the individual BMC Remedy ITSM application installers detect it and install integration software when the installers finish. The integration software is shipped with the BMC Service Level Management application.
BMC Remedy ITSM installation comprises the following stages:
Stage 1: Prepare for the BMC Remedy ITSM installation
Stage 2: Perform the pre-installation procedures for BMC Remedy ITSM
Stage 3: Install BMC Remedy ITSM
Stage 4: Perform the post-installation procedure for BMC Remedy ITSM
Also see the Related topics.
Stage 1: Prepare for the BMC Remedy ITSM installation
| Step | Action | Additional information |
|---|---|---|
| 1. | Understand the installers you need to install different components in the BMC Remedy ITSM Suite | Understand the following:
Note: For some components, you must run the same installer multiple times. |
| 2. | Review the system requirements | Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided: |
| 3. | Download the installation files | When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile. Ensure that you download the latest service pack and patch. |
| 4. | Obtain the BMC Remedy license keys | Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application. Note: You must activate the licenses before installing the applications. See Activate the application licenses. |
| 5. | Prepare your database for installation | Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in the BMC Remedy AR System server performance. The following topics are provided: |
| 6. | Prepare the base platform | Before you install, you must prepare your base UNIX or Windows platform. The following topics are provided: |
| 7. | Perform the pre-upgrade checks and configuration checks | Use the Configuration Check utility to perform the following types of checks:
BMC recommends that you perform checks for all the components you want to install before you proceed to the next stage. |
| 8. | Download and complete the planning spreadsheet | Before you start installing or upgrading the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation. |
Stage 2: Perform the pre-installation procedures for BMC Remedy ITSM
| Step | Action | Additional information |
|---|---|---|
| 1. | Prepare an application for installation | Complete the steps described in this topic before you install BMC Remedy ITSM. |
Stage 3: Install BMC Remedy ITSM
| Step | Action | Additional information |
|---|---|---|
| 1. | When you start the installer, you can choose one or more applications or features to upgrade at one time. Because certain applications depend on a specific set of features, you might need to run the installer multiple times to upgrade all of the applications in the ITSM solution. Note: You can choose either method to perform the installation. | |
| 2. | Install the Help system | To make Help available to the application's users, you must install the Help system on a computer that is running a web server, which is typically a different computer from the computer where the application is installed. |
Stage 4: Perform the post-installation procedure for BMC Remedy ITSM
| Step | Action | Additional information |
|---|---|---|
| 1. | BMC Remedy ITSM postinstallation procedures | After the installation of BMC Remedy ITSM Suite Preconfigured Stack 9.0.00 is complete, post-installation checks are automatically run for the installed BMC Remedy AR System server components. You can also run the post-installation checks through the BMC Remedy AR System Maintenance Tool by using the Health Check tab. |
Related topics
| To know about... | Refer to... |
|---|---|
| Server group configuration | Verifying server group configuration |
| Release notes and notices | |
| Troubleshooting | |
| Configuring |
|
| Uninstalling |
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