This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Remedy ITSM

Each BMC Remedy IT Service Management (ITSM) application contains the consoles, forms, active links, escalations, flashboards, and so on, needed to run their basic functions. The applications also use several integrated modules and supporting applications that extend and enhance these basic functions.

You install the BMC Remedy ITSM applications and their supporting applications manually. The integrated modules are installed automatically by the individual BMC Remedy ITSM application installers.

Note

Starting with the version 9.0.00 release, you can install BMC Knowledge Management using the BMC Remedy IT Service Management installer.

Depending on the needs of your organization, you can install one or more of the BMC Remedy ITSM applications. If you are installing only some of the BMC Remedy ITSM applications now, you can install the others later without having to perform any special integration procedures.

Note

If BMC Service Level Management is already installed on your system, the individual BMC Remedy ITSM application installers detect it and install integration software when the installers finish. The integration software is shipped with the BMC Service Level Management application.

BMC Remedy ITSM installation comprises the following stages:

Stage 1: Prepare for the BMC Remedy ITSM installation

Stage 2: Perform the pre-installation procedures for BMC Remedy ITSM

Stage 3: Install BMC Remedy ITSM

Stage 4: Perform the post-installation procedure for BMC Remedy ITSM

Also see the Related topics.

Stage 1: Prepare for the BMC Remedy ITSM installation

StepActionAdditional information
1.Understand the installers you need to install different components in the BMC Remedy ITSM Suite

Understand the following:

  • Components in the BMC Remedy ITSM Suite
  • Installers you must run to install a specific component
  • Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

2.Review the system requirements

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:

3.Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

Ensure that you download the latest service pack and patch.

4.Obtain the BMC Remedy license keys

Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

5.Prepare your database for installation

Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in the BMC Remedy AR System server performance. The following topics are provided:

6.Prepare the base platform

Before you install, you must prepare your base UNIX or Windows platform. The following topics are provided:

7.Perform the pre-upgrade checks and configuration checks

Use the Configuration Check utility to perform the following types of checks:

  • Pre-install checks before you install any or all of the components of BMC Remedy ITSM Suite environment.
  • General configuration checks on your system before you install any component in the BMC Remedy ITSM Suite environment.

BMC recommends that you perform checks for all the components you want to install before you proceed to the next stage.

8.Download and complete the planning spreadsheetBefore you start installing or upgrading the products, you must gather information about the parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you gather these parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.

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Stage 2: Perform the pre-installation procedures for BMC Remedy ITSM

StepActionAdditional information
1.Prepare an application for installationComplete the steps described in this topic before you install BMC Remedy ITSM.

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Stage 3: Install BMC Remedy ITSM

StepActionAdditional information
1.

When you start the installer, you can choose one or more applications or features to upgrade at one time. Because certain applications depend on a specific set of features, you might need to run the installer multiple times to upgrade all of the applications in the ITSM solution.

Note: You can choose either method to perform the installation.

2.Install the Help systemTo make Help available to the application's users, you must install the Help system on a computer that is running a web server, which is typically a different computer from the computer where the application is installed.

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Stage 4: Perform the post-installation procedure for BMC Remedy ITSM

StepActionAdditional information
1.BMC Remedy ITSM postinstallation proceduresAfter the installation of BMC Remedy ITSM Suite Preconfigured Stack 9.0.00 is complete, post-installation checks are automatically run for the installed BMC Remedy AR System server components. You can also run the post-installation checks through the BMC Remedy AR System Maintenance Tool by using the Health Check tab.

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Related topics

To know about...Refer to...
Server group configurationVerifying server group configuration
Release notes and notices
Troubleshooting
Configuring
  • Configuring BMC Remedy ITSM solution  in the BMC Remedy IT Service Management Suite documentation
Uninstalling

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