This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing BMC Atrium Core

The installer guides you step-by-step through the installation process. When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution. 

BMC Atrium Core installation comprises the following stages:

Stage 1: Prepare for the installation of BMC Atrium Core

Stage 2: Perform the pre-installation procedure for BMC Atrium Core

Stage 3: Install BMC Atrium Core

Stage 4: Perform the post-installation procedure for BMC Atrium Core

Stage 5: Install Atrium Integrator

Stage 6: Perform the post-installation procedures for Atrium Integrator

Stage 7: Perform the pre-installation procedures for BMC Configuration Drift Management

Stage 8: Install BMC Configuration Drift Management

Stage 9: Perform the post-installation procedures for BMC Configuration Drift Management

Also see the Related topics.

Stage 1: Prepare for the installation of BMC Atrium Core

 StepActionAdditional information
 1.Understand the installers for different components in the BMC Remedy ITSM Suite

Understand the following:

  • Components in the BMC Remedy ITSM Suite
  • Installers you must run to install a specific component
  • Location of a specific component in the BMC Remedy ITSM Suite environment

Note: For some components, you must run the same installer multiple times.

 2.Review the system requirements

Review the compatibility matrix, and the software and hardware requirements for installing BMC Remedy ITSM Suite components. The following topics are provided:

 3.Download the installation files

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

Ensure that you download the latest service pack and patch.

 4.Obtain the BMC Remedy license keys

Only the BMC Remedy AR System server licenses require keys. Depending on the components that you use, you might need several licenses to activate an application.

Note: You must activate the licenses before installing the applications. See Activate the application licenses.

 5.Prepare your database for installation

Before you install, prepare your database as described in this section. Also review the recommendation to avoid a decline in BMC Remedy AR System server performance. The following topics are provided:

 6.Prepare the base platform

Before you install, you must prepare your base UNIX or Windows platform. The following topics are provided:

 7.Perform the pre-upgrade checks and configuration checks

Use the Configuration Check utility to perform the following types of checks:

  • Pre-install checks before you install any components of the BMC Remedy ITSM Suite environment.
  • General configuration checks on your system before you install any component in the BMC Remedy ITSM Suite environment.

BMC recommends that you perform checks for all the components you want to install before you proceed to the next stage.

 8.Download and complete the planning spreadsheetBefore you start installing or upgrading the products, you must gather information about the required parameters that the installer requires for each product. The planning spreadsheet provided in this section helps you to gather the parameter values. To avoid installation errors, refer to this spreadsheet when you run the installation.

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Stage 2: Perform the pre-installation procedure for BMC Atrium Core 

StepActionAdditional information
1.Perform the pre-installation procedures for BMC Atrium Core installationThe steps described in this topic will help you prepare your system to install the BMC Atrium Core features on the BMC Remedy AR System server.

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Stage 3: Install BMC Atrium Core

StepActionAdditional information
1.

When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you must run the installer multiple times to install all of the features in the solution.

Note: You can use either method for installation.

2.Install BMC Atrium Core Web Services components

Ensure that you install BMC Atrium Core Web Services components are follows:

  • Install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.
  • Install BMC Atrium CMDB on a computer other than the one on which BMC Atrium Core Web Services and the BMC Atrium Core Web Registry are installed.

Note:

BMC Atrium Core does not provide load-balancing support for BMC Atrium web services components in an AR System server group environment. Instead, you can configure the AR System server group for providing redundancy capabilities to the web services components. To do so, you must update the BMC Atrium web services registry on the secondary servers. See Configuring BMC Atrium web services registry for AR system server group  in BMC Atrium Core documentation.

3.Install additional language packsDuring the BMC Atrium Core installation, the English language pack is installed by default. You can choose to install more language packs after you install BMC Atrium Core.
4.Installing offline documentation

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Stage 4: Perform the post-installation procedures for BMC Atrium Core 

StepActionAdditional information
1.Perform the post-installation procedures for BMC Atrium CoreBMC recommends that you do a health check as an automated test of installed product features after installing, before installing, or when troubleshooting a feature that does not work. The BMC Atrium Core Maintenance Tool gives you access to the Health Check utility, which automatically detects the installed components and validates whether they have been installed successfully.

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Stage 5: Install Atrium Integrator

StepActionAdditional information
1.

Atrium Integrator installation contains installation of the Atrium Integrator server and the Atrium Integrator client. Installing Atrium Integrator is typically part of the full BMC Atrium CMDB installation process.

In a server group environment, Atrium Integrator can be used to distribute the jobs across multiple Atrium Integrator Carte servers.

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Stage 6: Perform the post-installation procedures for Atrium Integrator

StepActionAdditional information
1.Configure remote Atrium Integrator serverYou can configure the Atrium Integrator server on a remote computer without the BMC Remedy AR System server on the same computer.
2.Verify Atrium Integrator installation

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Stage 7: Perform the pre-installation procedures for BMC Configuration Drift Management 

StepActionAdditional information
1.BMC Configuration Drift Management pre-installation procedures

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Stage 8: Install BMC Configuration Drift Management

StepActionAdditional information
1.

You must run the installations from the server that is running BMC Remedy AR System, and you must be logged in to that server with sufficient administrator privileges (or non-root for UNIX).

Note:

If you are installing Drift Management on an AR System server with an Oracle database, the installation is sometimes stopped because the AR System server times out. For the procedure to install Drift Management on Oracle database, see Issues with installing Drift Management and Help on an Oracle database.

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Stage 9: Perform the post-installation procedures for BMC Configuration Drift Management

StepActionAdditional information
1.

Perform post-installation procedures for BMC Configuration Drift Management

You must install any patches, if available, and access the console.

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Related topics

To know about...Refer to...
Server group configurationVerifying server group configuration
Release notes and notices
Troubleshooting
Configuring
  • Configuring BMC Atrium Core in BMC Atrium Core documentation.
Uninstalling

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