This documentation supports the 9.0 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Go live activities

As part of Go Live, you must perform the following tasks:

  1. Remove the production URL from maintenance mode, and ensure that is in admin-only mode. 
  2. Reboot all the BMC Remedy AR system servers and BMC Remedy Mid Tier virtual machines.
  3. Update your authentication settings. 
  4. If you are using LDAP, test the VPN.
  5. Validate the integrations. 
  6. Revert all the server configuration changes you have applied on the source server and the destination server.
    See Performing server configuration adjustments.
  7. Revert the standard parameters settings you performed during pre-cutover.
  8. Set the server group rankings.
  9. Restart the BMC Remedy AR System service.
  10. Update the destination server names.
    See Updating the destination server names after data migration.  
  11. Review the issues identified during UAT.
  12. Remove the production URL from admin-only mode.
  13. Enable and restart email services.
  14. Restart the BMC Remedy AR system service. 
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